It is quite strange that someone draws money from your bank account via ATM card and puts it back into account after using your money for four months when you file a complaint with the Banking Ombudsman.
This is what happened to an HBL Customer, Aslam Asi four months back when he received two text messages on his mobile phone when he was sitting in his home that Rs 10,000 and 20000 have been withdrawn from his bank account from an ATM Machine of Silk Bank Limited near Cavalry Ground, Lahore Cantonment.
"My ATM card was in my pocket and I got messages that Rs 10000 and Rs 20000 were debited from my account," Asi told Daily The Pak Banker. As soon as he received SMSs and he quickly went to HBL branch manager near Nila Gunbad but he was not given any logical answer as to where money from his account has gone.
He was told that Silk Bank's concerned branch has shown its inability to trace the perpetrator on the plea that how anyone can operate the account of another when the bearer has not used his ATM card.
The HBL replied that the Silk Bank refused to provide CCTV footage over complaint. The Silk Bank was quoted as saying that reason for nonprovision of footage was error in ' hard disk".
Finally, the complainant moved the Banking Ombudsman at the State Bank of Pakistan and the Ombudsman summoned him on February 16, he shared. Meanwhile, he received a phone call from Karachi and he was informed that Rs 30,000 withdrawn from his bank account has been reimbursed into his account. Moreover, the caller told him that there was no need to go and visit the Ombudsman. However, the complainant visited the office of the Ombudsman to explain the story. According to Asi, the Ombudsman told him that his account was skimmed and the culprit was held who also returned the skimmed amount of Rs 30,000.