LA­HORE

The Pak Banker - - FRONT PAGE -

It is quite strange that some­one draws money from your bank ac­count via ATM card and puts it back into ac­count af­ter us­ing your money for four months when you file a com­plaint with the Bank­ing Om­buds­man.

This is what hap­pened to an HBL Cus­tomer, As­lam Asi four months back when he re­ceived two text mes­sages on his mo­bile phone when he was sit­ting in his home that Rs 10,000 and 20000 have been with­drawn from his bank ac­count from an ATM Ma­chine of Silk Bank Lim­ited near Cavalry Ground, La­hore Can­ton­ment.

"My ATM card was in my pocket and I got mes­sages that Rs 10000 and Rs 20000 were deb­ited from my ac­count," Asi told Daily The Pak Banker. As soon as he re­ceived SMSs and he quickly went to HBL branch man­ager near Nila Gun­bad but he was not given any log­i­cal an­swer as to where money from his ac­count has gone.

He was told that Silk Bank's con­cerned branch has shown its in­abil­ity to trace the per­pe­tra­tor on the plea that how any­one can op­er­ate the ac­count of an­other when the bearer has not used his ATM card.

The HBL replied that the Silk Bank re­fused to pro­vide CCTV footage over com­plaint. The Silk Bank was quoted as say­ing that rea­son for non­pro­vi­sion of footage was er­ror in ' hard disk".

Fi­nally, the com­plainant moved the Bank­ing Om­buds­man at the State Bank of Pak­istan and the Om­buds­man sum­moned him on Fe­bru­ary 16, he shared. Mean­while, he re­ceived a phone call from Karachi and he was in­formed that Rs 30,000 with­drawn from his bank ac­count has been re­im­bursed into his ac­count. More­over, the caller told him that there was no need to go and visit the Om­buds­man. How­ever, the com­plainant vis­ited the of­fice of the Om­buds­man to ex­plain the story. Ac­cord­ing to Asi, the Om­buds­man told him that his ac­count was skimmed and the cul­prit was held who also re­turned the skimmed amount of Rs 30,000.

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