HBL customers facing suspension of debit card service
KARACHI: Scores of customers of Habib Bank Limited (HBL) are facing suspension of their debit card services on the back of security of the banking system which caused leaked of customers data, it is learnt.
According to a customer Zahid Hussain, "HBL blocked his number of debt card on February 23, 2016 for security purpose and issued a new card with additional charges of Rs 348 which people received in last two days. Now the bank again blocked our cards and sent messages to customers for its renewal. HBL message to customers reads, "Dear Customer, your HBL Debt Card has been blocked for security reasons. Replacement card is being issued and will be delivered to your registered address."
Meanwhile, customers did not only face unavailability of Debt/ Credit Card services for a week for money transaction but they were deprived of enjoying promotional campaigns paying extra amount/ billion to services they used. One customer Arsallan Khan that he went to Aga khan diagnostic lab for blood test but HBL debit card had offer of 20% discount but he did not avail service and offer hence he had to pay full charges.
Source in the banking industry said the information related to HBL customers debit cards were stolen in its system which compelled bank's management to block their cards for preventing their money transaction illegally.
There could be leakage of customers' data manually or electronically but it was done in the bank, they added without giving definite reasons. HBL is the biggest bank of the country with millions of customers. It acquired cards business of CitiBank in 2013 and a whole Barclays Bank in 2015 therefore acquisition of customers from different banks. However, the situation of its security seems vulnerable as scores of customers suffered blockade of their card service twice in last two weeks. Earlier in December 2015, the bank was slapped penalty and partial ban by USA authorities due to non-compliance of different measures pertaining to money laundering.