HBL cus­tomers fac­ing sus­pen­sion of debit card ser­vice

The Pak Banker - - FRONT PAGE -

KARACHI: Scores of cus­tomers of Habib Bank Lim­ited (HBL) are fac­ing sus­pen­sion of their debit card ser­vices on the back of se­cu­rity of the bank­ing sys­tem which caused leaked of cus­tomers data, it is learnt.

Ac­cord­ing to a cus­tomer Zahid Hus­sain, "HBL blocked his num­ber of debt card on Fe­bru­ary 23, 2016 for se­cu­rity pur­pose and is­sued a new card with ad­di­tional charges of Rs 348 which peo­ple re­ceived in last two days. Now the bank again blocked our cards and sent mes­sages to cus­tomers for its re­newal. HBL mes­sage to cus­tomers reads, "Dear Cus­tomer, your HBL Debt Card has been blocked for se­cu­rity rea­sons. Re­place­ment card is be­ing is­sued and will be de­liv­ered to your reg­is­tered ad­dress."

Mean­while, cus­tomers did not only face un­avail­abil­ity of Debt/ Credit Card ser­vices for a week for money trans­ac­tion but they were de­prived of en­joy­ing pro­mo­tional cam­paigns pay­ing ex­tra amount/ bil­lion to ser­vices they used. One cus­tomer Ar­sal­lan Khan that he went to Aga khan di­ag­nos­tic lab for blood test but HBL debit card had of­fer of 20% dis­count but he did not avail ser­vice and of­fer hence he had to pay full charges.

Source in the bank­ing in­dus­try said the in­for­ma­tion re­lated to HBL cus­tomers debit cards were stolen in its sys­tem which com­pelled bank's man­age­ment to block their cards for pre­vent­ing their money trans­ac­tion il­le­gally.

There could be leak­age of cus­tomers' data man­u­ally or elec­tron­i­cally but it was done in the bank, they added with­out giv­ing def­i­nite rea­sons. HBL is the big­gest bank of the coun­try with mil­lions of cus­tomers. It ac­quired cards busi­ness of CitiBank in 2013 and a whole Bar­clays Bank in 2015 there­fore ac­qui­si­tion of cus­tomers from dif­fer­ent banks. How­ever, the sit­u­a­tion of its se­cu­rity seems vul­ner­a­ble as scores of cus­tomers suf­fered block­ade of their card ser­vice twice in last two weeks. Ear­lier in De­cem­ber 2015, the bank was slapped penalty and par­tial ban by USA au­thor­i­ties due to non-com­pli­ance of dif­fer­ent mea­sures per­tain­ing to money laun­der­ing.

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