Emi­rates ex­tends on­line check-in to 48 hours

The Pak Banker - - COMPANIES/BOSS -

Emi­rates has ex­tended its on­line check-in to 48 hours be­fore de­par­ture, from 24 hours, ef­fec­tive im­me­di­ately. Cus­tomers around the world can check in on­line on both desk­top and mo­bile de­vices from 48 hours to 90 min­utes be­fore flight de­par­ture. The in­creased lead time of­fers cus­tomers greater flex­i­bil­ity in choos­ing their seats, and re­duces wait­ing times at the air­port as they would al­ready have their board­ing passes be­fore ar­riv­ing at the air­port. Pas­sen­gers can then drop their lug­gage at on­line check-in coun­ters be­fore head­ing straight through to im­mi­gra­tion and se­cu­rity. For flights to and from the United States, while on­line check-in is avail­able 48 hours be­fore de­par­ture, board­ing passes will only be is­sued 24 hours in ad­vance.

"We have al­ways taken into ac­count feed­back to im­prove the cus­tomer jour­ney and the ex­ten­sion of on­line check-in is a re­sult of that. By al­low­ing check-in from 48 hours be­fore de­par­ture we are pro­vid­ing our cus­tomers added flex­i­bil­ity to choose their pre­ferred seats for a more com­fort­able jour­ney. This is just one of the many ini­tia­tives we are im­ple­ment­ing to en­hance our cus­tomers' ex­pe­ri­ence on­line," ex­plained Alex Knigge, Se­nior Vice Pres­i­dent of Cor­po­rate Com­mu­ni­ca­tions Mar­ket­ing & Brand (Dig­i­tal).

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