Lloyds Bank­ing Group cer­ti­fied


LON­DON: Lloyds Bank­ing Group was cer­ti­fied as hav­ing child-friendly WiFi in its high street branches.

The Lloyds move comes as banks are be­com­ing in­creas­ingly dig­i­tally-fo­cused in-branch, with many mem­bers of shop floor sup­port car­ry­ing tablets and us­ing mo­bile tech­nol­ogy. The cer­ti­fi­ca­tion has been car­ried out by the UK's pi­o­neer­ing Friendly WiFi ini­tia­tive and means that all 2000+ branches across all three of the Group's brands; Lloyds Bank, Hal­i­fax and Bank of Scot­land, have WiFi proven to fil­ter out in­ap­pro­pri­ate con­tent.

Group Di­rec­tor of Com­mu­nity Bank­ing at Lloyds Bank­ing Group Jakob Pfaudler said: "We know that our cus­tomers are in­creas­ingly us­ing our mo­bile bank­ing app to do busi­ness with us. We also know that cus­tomers value a hu­man in­ter­ac­tion for the more com­pli­cated or chal­leng­ing mo­ments in life which is why we have in­tro­duced the con­ve­nience of our on­line bank­ing ser­vice and mo­bile tech­nol­ogy into our branch net­work. With pub­lic wifi avail­able to ev­ery­one in our branches, hav­ing the Friendly WiFi cer­ti­fi­ca­tion demon­strates that we take all of our cus­tomers' on­line safety con­cerns very se­ri­ously." Lloyds Bank sim­pli­fied its ap­proach to over­drafts for small busi­ness cus­tomers. Sim­pli­fied pric­ing tiers will also be in­tro­duced for those bor­row­ing be­tween £5,000 and £25,000, and for those bor­row­ing more than £25,000 as fol­lows.

The new busi­ness over­draft will be avail­able to Lloyds Bank and Bank of Scot­land's small busi­ness cus­tomers in branch, over the phone and on­line from 11 De­cem­ber 2017. Ex­ist­ing cus­tomers will be moved across to the new prod­uct in 2018.

The new ap­proach is de­signed to give busi­ness cus­tomers greater con­trol of their busi­ness fi­nances. For cus­tomers bor­row­ing £5,000 or less, the new busi­ness over­draft will fol­low a 'pay as you go' model, with a £10 monthly us­age fee payable only if the over­draft is used within the cal­en­dar month. Lloyds Bank is the first ma­jor provider to of­fer this ap­proach, which is de­signed to sup­port busi­ness with a range of needs and will be par­tic­u­larly help­ful for busi­ness cus­tomers who need an over­draft for oc­ca­sional use or short term use to cover un­ex­pected costs.

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