Wel­come aboard

Paradise - - Message From The Chairman -

As we en­ter the sec­ond half of a busy year for Air Ni­ug­ini, I wel­come the op­por­tu­nity to up­date our val­ued pas­sen­gers and busi­ness part­ners on three key ar­eas that the board and man­age­ment are fo­cused on de­liv­er­ing.

Air Ni­ug­ini has now taken de­liv­ery of all nine Fokker 70 (F70) air­craft, ac­quired from KLM Royal Dutch Air­lines. They will be fully in ser­vice in the com­ing months when brand­ing, re­fur­bish­ing and in­stal­la­tion of Wi-Fi are com­pleted. The re­fur­bish­ing in­cludes the in­stal­la­tion of cus­tomised busi­ness class seat­ing.

Since we be­gan the in­tro­duc­tion of the F70 air­craft just over 18 months ago, we have been mon­i­tor­ing cus­tomer feed­back, as well as car­ry­ing out our own de­tailed as­sess­ment of the per­for­mance of the air­craft. The re­sponse from pas­sen­gers has been very pos­i­tive.

The pos­i­tive re­sponse matches our own as­sess­ment of the air­craft for fuel ef­fi­ciency and other key fac­tors that were in­flu­en­tial when the man­age­ment and the board de­cided to make the in­tro­duc­tion of the F70 the key com­po­nent of the largest fleet up­grad­ing in Air Ni­ug­ini’s his­tory.

The F70 will be­come the ‘work horse’ of the air­line’s main do­mes­tic ser­vices, and our re­gional ser­vices in the Pa­cific re­gion. Its smooth in­tro­duc­tion is a trib­ute to our man­age­ment, and our flight crew, en­gi­neer­ing and ground sup­port staff.

The sec­ond ma­jor area Air Ni­ug­ini is fo­cus­ing on is the pro­gres­sive switch to the Sabre Solutions Pas­sen­ger Ser­vice Sys­tem (PSS). Sabre is the world’s largest PSS provider.

The changeover will take ef­fect from Oc­to­ber 1, and will de­liver the most mod­ern and re­li­able e-commerce ser­vices that are avail­able. They will in­clude mul­ti­ple fare ac­cess, book­ings, seat se­lec­tion, check-in, and the whole range of other on­line prod­ucts the Sabre sys­tem makes avail­able to ma­jor air­lines around the world.

In a com­pet­i­tive en­vi­ron­ment – do­mes­ti­cally, re­gion­ally and in­ter­na­tion­ally – Air Ni­ug­ini is de­ter­mined to pro­vide the most re­li­able and ef­fi­cient ser­vices for all our pas­sen­gers and com­mer­cial part­ners.

The switch in our PSS sup­plier means chal­lenges for our man­age­ment and staff. I am de­lighted the change is hap­pen­ing very smoothly and will be de­liv­ered on sched­ule. It will also de­liver some im­por­tant cost sav­ings for Air Ni­ug­ini at a time when we are fo­cus­ing on re­duc­ing costs that don’t com­pro­mise safety or ser­vice.

Air Ni­ug­ini will con­duct an ex­ten­sive mar­ket­ing and in­for­ma­tion cam­paign high­light­ing the mod­ern and ex­tended on­line ser­vices we will of­fer when Sabre is fully im­ple­mented. The cam­paign will build on other busi­ness cus­tomer fo­cused ini­tia­tives we have im­ple­mented, in­clud­ing the new Port Moresby Busi­ness Travel Cen­tre.

The third area Air Ni­ug­ini will be fo­cus­ing on, in the sec­ond half of this year, will be the in­tro­duc­tion of di­rect com­mer­cial ser­vices to Shang­hai, China, in De­cem­ber.

Hav­ing suc­cess­fully in­tro­duced reg­u­lar ser­vices to the Fed­er­ated States of Mi­crone­sia, and Townsville in North Queens­land, the di­rect ser­vice to China is our next pri­or­ity.

Our team will be seek­ing to work closely with the Tourism Pro­mo­tion Au­thor­ity ( TPA), the travel in­dus­try and busi­ness to en­sure the in­tro­duc­tion of this ser­vice is suc­cess­ful.

Air Ni­ug­ini and the TPA will host a se­ries of ‘China Ready’ work­shops in the com­ing months to pre­pare our com­mer­cial part­ners, and other cus­tomers, for the new di­rect flights. There is no doubt that both the tourism and busi­ness sec­tors will ben­e­fit greatly. It will also fur­ther en­hance the de­vel­op­ment of Port Moresby as a re­gional hub.

The di­rect ser­vice will also en­hance Pa­pua New Guinea’s al­ready strong diplo­matic, trade, in­vest­ment, and peo­ple-to-peo­ple links with the world’s fastest-grow­ing na­tion.

In con­clu­sion, I com­mend to you the ex­cel­lent ar­ti­cle in this edi­tion by the edi­tor, ti­tled ‘Fifty rea­sons to love PNG’. It brings to­gether in one ar­ti­cle a snap­shot of just how much PNG has to of­fer our vis­i­tors, and our own com­mu­nity. Air Ni­ug­ini is proud of the role it plays in help­ing to meet the grow­ing op­por­tu­ni­ties our tourism in­dus­try has to­day and in the fu­ture.

En­joy your flight.

Sir Fred­er­ick Rei­her, KCMG, KBE Chair­man, Air Ni­ug­ini Limited

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