Makati taxpayers laud efficient, enhanced services at city hall
Makati City taxpayers and business owners have expressed satisfaction with the fast and convenient processing of tax payments and renewal of business permits at City Hall, attributing it to certain innovations implemented by the current administration.
Also notable was the absence of fixers who staged a comeback during the previous administration.
Among the innovations are the strategic positioning of all concerned frontline offices at the ground floor lobby of City Hall Building II, highly visible signage showing the step-bystep processes for each type of transaction, and special lanes dedicated to senior citizens and persons with disability.
Atty. Maribert Pagente, head of the city Business Permit Office (BPO), said that with the new setup, clients have been relieved of the burden of going from one building to another at the City Hall complex in renewing their permits and making payments.
Some clients who agreed to be interviewed noted that “transactions were being done more systematically and quickly”, as compared with their experience during the renewal period last year.
Sari-sari storeowner Tirso Lagasca said aside from speedy transactions, he also appreciated the provision of a comfortable waiting area where clients can take a seat while waiting for the release of their papers.
“Unlike last year, we no longer have to crowd in the same area while transactions are taking place. The setup now is more organized and efficient,” Lagasca said.
A first-timer in renewing business permit, Jong Gomera, said he has not encountered any problem while renewing his employer’s business permit. “As long as the requirements are complete, transaction is fast,” he said.
Another client, Boyet Cruz who works in a foundation, noted that steps and procedures are visible in the area.
“All we have to do is follow the step-by-step instructions, and we would complete our transaction with ease,” he said.