Makati tax­pay­ers laud ef­fi­cient, en­hanced ser­vices at city hall

Manila Bulletin - - News -

Makati City tax­pay­ers and busi­ness own­ers have ex­pressed sat­is­fac­tion with the fast and con­ve­nient pro­cess­ing of tax pay­ments and re­newal of busi­ness per­mits at City Hall, at­tribut­ing it to cer­tain in­no­va­tions im­ple­mented by the cur­rent ad­min­is­tra­tion.

Also no­table was the ab­sence of fix­ers who staged a come­back dur­ing the pre­vi­ous ad­min­is­tra­tion.

Among the in­no­va­tions are the strate­gic po­si­tion­ing of all con­cerned front­line of­fices at the ground floor lobby of City Hall Build­ing II, highly vis­i­ble sig­nage show­ing the step-bystep pro­cesses for each type of trans­ac­tion, and spe­cial lanes ded­i­cated to se­nior cit­i­zens and per­sons with dis­abil­ity.

Atty. Marib­ert Pa­gente, head of the city Busi­ness Per­mit Of­fice (BPO), said that with the new setup, clients have been re­lieved of the bur­den of go­ing from one build­ing to an­other at the City Hall com­plex in re­new­ing their per­mits and mak­ing pay­ments.

Some clients who agreed to be in­ter­viewed noted that “trans­ac­tions were be­ing done more sys­tem­at­i­cally and quickly”, as com­pared with their ex­pe­ri­ence dur­ing the re­newal pe­riod last year.

Sari-sari store­owner Tirso La­gasca said aside from speedy trans­ac­tions, he also ap­pre­ci­ated the pro­vi­sion of a com­fort­able wait­ing area where clients can take a seat while wait­ing for the re­lease of their pa­pers.

“Un­like last year, we no longer have to crowd in the same area while trans­ac­tions are tak­ing place. The setup now is more or­ga­nized and ef­fi­cient,” La­gasca said.

A first-timer in re­new­ing busi­ness per­mit, Jong Gomera, said he has not en­coun­tered any prob­lem while re­new­ing his em­ployer’s busi­ness per­mit. “As long as the re­quire­ments are com­plete, trans­ac­tion is fast,” he said.

An­other client, Boyet Cruz who works in a foun­da­tion, noted that steps and pro­ce­dures are vis­i­ble in the area.

“All we have to do is fol­low the step-by-step in­struc­tions, and we would com­plete our trans­ac­tion with ease,” he said.

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