Fran­cisco Moser

MAN­AG­ING DI­REC­TOR

DNA Magazine (Portugal) - - Editorial -

2017 is a year of high ex­pec­ta­tions for tourism in Por­tu­gal. All fore­casts are point­ing to­wards this. We will have more tourists, new mar­kets and in­creased de­mand from coun­tries which have tra­di­tion­ally been more dif­fi­cult. In 2017, we will also wit­ness an in­crease in ac­com­mo­da­tion ca­pac­ity, in var­i­ous forms, from clas­sic ho­tels to other in­no­va­tive and game-chang­ing hos­pi­tal­ity so­lu­tions, which con­firm the par­a­digm shift in this sec­tor.

It is against the back­drop of this very vi­brant en­vi­ron­ment that ho­tel man­agers and their teams will need to be ca­pa­ble of sur­pris­ing an in­creas­ingly un­pre­dictable clien­tele. In ad­di­tion to the triple as­pects of com­fort/clean­li­ness/gen­uine warmth, clients nowa­days also seek ho­tels which have their own unique life and soul and pro­vide un­for­get­table mem­o­ries.

De­spite the enor­mous di­ver­sity of ho­tels man­aged by DHM - Dis­cov­ery Ho­tel Man­age­ment, we are at­tempt­ing to meet this chal­lenge by hav­ing a com­mon pol­icy cen­ter­ing on peo­ple. We know that in­no­va­tion, good ideas, more ef­fi­cient pro­cesses and the best at­ti­tudes do not hap­pen by chance. They are the re­sult of con­tin­u­ous and on­go­ing train­ing, en­cour­ag­ing ini­tia­tive, in­volve­ment in our ob­jec­tives and par­tic­i­pa­tion in our re­sults.

We be­lieve that this is the key to our as­sets ap­pre­ci­a­tion and to im­prove the prof­itabil­ity of the ho­tel busi­ness. A sim­ple for­mula based on peo­ple who are pas­sion­ate about their work and one hun­dred per­cent ded­i­cated to our clients. Proac­tive peo­ple who have the free­dom to make mis­takes and to try and do things anew. Peo­ple to whom we del­e­gate re­spon­si­bil­i­ties and from whom we de­mand re­sults. Peo­ple who in­spire con­fi­dence in those who rely on them. And fi­nally, peo­ple who think with their heads and not with a dusty ho­tel man­ual.

It is a long road and de­spite the ob­sta­cles, it is well worth pur­su­ing. After all, this is a busi­ness of peo­ple f or peo­ple!

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