SAT­IS­FAC­TION SUR­VEY

Qatar Today - - AFFAIRS > LOCAL -

In the first in a se­ries of pol­icy briefs, the SESRI Pol­icy Unit ex­am­ined sat­is­fac­tion with public ser­vices in Qatar among ci­ti­zens and white-col­lar res­i­dents.

The tele­phone sur­vey con­ducted by SESRI (So­cial and Eco­nomic Sur­vey Re­search In­sti­tute), ad­min­is­tered to na­tion­ally rep­re­sen­ta­tive sam­ples of 769 Qataris and 762 white-col­lar res­i­dents, asked re­spon­dents about their use and per­cep­tions of seven dif­fer­ent ser­vices: health­care, K-12 ed­u­ca­tion, univer­sity ed­u­ca­tion, roads and in­fras­truc­ture, elec­tric­ity and wa­ter, cul­tural ac­tiv­i­ties, and gov­ern­ment ad­min­is­tra­tion. Re­spon­dents were asked to rate their over­all sat­is­fac­tion with each ser­vice on a scale from 0 to 10; their fre­quency of use; and a sum­mary mea­sure that com­pared over­all per­for­mance with their prior ex­pec­ta­tions. Over­all, util­i­ties and ad­min­is­tra­tion tend to re­ceive the high­est rat­ings while in­fras­truc­ture and ed­u­ca­tion re­ceive the low­est; yet eval­u­a­tions are strongly in­flu­enced by the na­tion­al­ity of the re­spon­dent.

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