LIME re­sponds to Cus­tomers’ Con­cerns over e-Billing No im­ple­men­ta­tion of Charges

The Star (St. Lucia) - - LOCAL -

In re­sponse to cus­tomer feed­back, LIME has de­cided not to im­ple­ment the pa­per bill fees, as pre­vi­ously ad­vised. Geral­dine Pitt, LIME CEO, South­ern Clus­ter, said, “I’m pleased to an­nounce that we will con­tinue free pa­per bills beyond Jan­uary 1, for those who pre­fer this tra­di­tional method.”

In a state­ment Fri­day, the CEO said, “LIME is a cus­tomer­fo­cused company that lis­tens to feed­back and although a num­ber of peo­ple are in favour of on­line e-Bill pay­ment, some cus­tomers still pre­fer their pa­per bill by post and so we will aim to sat­isfy the re­quest of both groups.

“We would still like to en­cour­age cus­tomers to sign up for e-billing and so it re­mains part of our Christ­mas pro­mo­tion which was launched on Novem­ber 17, 2014. We are also mak­ing changes to re­ward sign up to elec­tronic bills. Cus­tomers will re­ceive in­for­ma­tion about th­ese re­wards at a later date.”

LIME has up­graded its e-Billing sys­tem and is invit­ing cus­tomers to choose this en­vi­ron­men­tally friendly method of re­ceiv­ing their bills. “We want cus­tomers to sign up to elec­tronic bills and our team in store can pro­vide as­sis­tance to per­sons wish­ing to do so; how­ever, there will be no charge.”

Re­ceiv­ing bills by email is a grow­ing in­dus­try trend that the company hopes it will be able to adopt with greater broad­band pen­e­tra­tion in the fu­ture.

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