LUCELEC CUS­TOMER AD­VI­SORY

The Star (St. Lucia) - - LOCAL -

It has been re­ported to the St. Lucia Elec­tric­ity Ser­vices Lim­ited (LUCELEC) that unau­tho­rised in­di­vid­u­als are pre­sent­ing them­selves to busi­ness es­tab­lish­ments and peo­ple’s homes as LUCELEC employees and re­quest­ing per­mis­sion to ac­cess their premises to con­duct in­spec­tions or un­der­take work on be­half of LUCELEC.

LUCELEC would like to ad­vise all cus­tomers of the fol­low­ing: 1. In­stances where LUCELEC employees and con­trac­tors would need to get into a build­ing to carry out any work are rare. Most of LUCELEC’s work stops at the elec­tric­ity me­ter. 2. Any­one pre­sent­ing him­self or her­self to your place of busi­ness or home as a LUCELEC em­ployee should al­ways be asked to show the ap­pro­pri­ate pic­ture iden­ti­fi­ca­tion. 3. If some­one pur­port­ing to rep­re­sent LUCELEC or any of its con­trac­tors is re­quest­ing to get in­side your of­fice or home, call our Cus­tomer Ser­vice Depart­ment at 457-4400 to con­firm if a crew was dis­patched to your premises. 4. As a gen­eral rule, ex­er­cise due cau­tion be­fore let­ting any­one into your premises, even when in­di­vid­u­als present them­selves as rep­re­sen­ta­tives of LUCELEC or any other ser­vice provider. Con­firm whether a ser­vice re­quest was made by any­one at your lo­ca­tion. Check iden­ti­fi­ca­tion cards thor­oughly. Ask the in­di­vid­ual to wait while you ver­ify with the of­fice they’re pur­port­ing to rep­re­sent. Call and dou­ble check whether a work crew is sup­posed to be at your ad­dress.

LUCELEC seeks the co­op­er­a­tion of all its cus­tomers in en­sur­ing that any­one seek­ing ac­cess to their premises on LUCELEC’s be­half is prop­erly vet­ted.

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