The Star (St. Lucia) - - LOCAL -

Dig­i­cel Busi­ness re­cently won two ma­jor awards at the Avaya Part­ner En­gage Week cer­e­mony which just wrapped up in Mi­ami.

The ‘Best Sales Per­son’ award was pre­sented to Sel­wyn Adams, Busi­ness So­lu­tions Se­nior Engi­neer for Dig­i­cel St. Lu­cia, while the ‘Best Project of the Year’ award was pre­sented for a com­bi­na­tion of four projects com­pleted by the com­pany in Haiti, Gre­nada, St. Lu­cia and Trinidad and Tobago.

In St. Lu­cia and Gre­nada, Dig­i­cel Busi­ness com­pleted an ICT project to help both gov­ern­ments trans­form their tele­phony and con­nec­tiv­ity and im­prove over­all ser­vice ex­pe­ri­ence while in Trinidad and Tobago and Haiti, the com­pany im­ple­mented an Avaya Con­tact Cen­tre So­lu­tion. This fully in­te­grated con­tact man­age­ment sys­tem al­lows Dig­i­cel to an­a­lyse cus­tomer query trends in or­der to re­solve them in a timely man­ner and ul­ti­mately im­prove the over­all cus­tomer ex­pe­ri­ence.

Avaya’s Man­ag­ing Di­rec­tor for the Caribbean and Cen­tral Amer­ica, Jose M. Fer­nan­dez, lauded Dig­i­cel Busi­ness say­ing; “Dig­i­cel Busi­ness has been an out­stand­ing and con­sis­tent part­ner for the past five years and we would like to con­grat­u­late them on this out­stand­ing achieve­ment. These awards ex­em­plify their com­mit­ment and ded­i­ca­tion to meet­ing the needs of all of their cus­tomers in the mul­ti­ple lines of busi­ness so they can com­pete suc­cess­fully.”

Group Head of Dig­i­cel Busi­ness for the Caribbean and Cen­tral Amer­ica, Gar­rett Quinn, said; “Im­prov­ing our cus­tomers’ ex­pe­ri­ence us­ing best-in­class so­lu­tions is at the heart of ev­ery­thing that we do, and Avaya has been a great part­ner in help­ing us to do this over the years. This award is also a tes­ta­ment to the hard work of our team across the re­gion and I would like to thank them for their ded­i­ca­tion and com­mit­ment to our cus­tomers.”

St. Lu­cia’s Sel­wyn Adams (right) wins the award for Best Sales Per­son.

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