COCO PALM AWARDED 2015 HOTELS.COM CERTIFICATE OF EXCELLENCE
Saint Lucia's boutique hotel, Coco Palm, has once again been honoured with a Certificate of Excellence by Hotels.com for 2015.
Chairman Allen Chastanet promised Coco Palm would be something special. “Our vision was to offer guests something authentically Saint Lucian without compromise, with value for money and the best food in town. Those values still hold today and are enhanced each year."
Chastanet picked the best team he could over ten years ago and together they have created something special. “Credit must go to our heads of department and team members who have taken Coco Palm to another level and never rest on their laurels,” noted Chastanet.
General Manager Mr Jean St Rose, who has been at the helm for over ten years, couldn't be prouder. “I will share this Certificate of Excellence with our team who have made Coco Palm something special. When we opened our doors, we never imagined the power that people have influencing your product via Online Travel Agents (OTA). Hotels.com with 89% positive reviews has certainly proven to be the endorsement consumers need today,” noted St Rose.
Revenue Manager Mrs Claudine Gilbert and Front Office Manager Mashack Biroo are the engines behind Coco Palm and can take pride in such an honour. Gilbert measures her success by seeing the awardwinning boutique hotel placing in the top spot week after week, year after year, and this is no small feat.
“I am so proud to share this with my team who have all stepped up to the plate and contributed enormously. Our work speaks for itself,” Mrs Gilbert said.
The Certificate of Excellence bestowed by Hotels.com honours hospitality excellence; is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor; and is extended to qualifying businesses worldwide.
Establishments awarded the Certificate of Excellence represent the upper echelon of businesses listed on the website. When selecting a venue for a Certificate of Excellence, Hotels.com uses a proprietary algorithm to determine the honorees that takes into account review ratings.
Coco Palm Revenue Department and Front Office staff proudly display the Certificate of Excellence.