Island Routes impresses with superb Customer Service
Island Routes Caribbean Adventures continues to set the standard as partners, customers and a leading industry association commend the company for its excellence in customer service. The world’s leading Caribbean attraction company was recently presented with Appleton Estate’s inaugural award for customer service, and four TripAdvisor Certificate of Excellence awards, whilst one of its Tour Specialists, Altinea Patterson, was named Tourism Employee of the Year by the Jamaica Hotel and Tourist Association (JHTA).
Last week marked Appleton Estate’s inaugural award ceremony recognizing tour operators and staff for their work throughout the year. The famous rum producer commended Island Routes, naming the company Best Tour Operator for Customer Service.
Though Island Routes has always focused on customer service, a recent survey by the company of more than 1,200 people from the US and Canada found that 34% value customer service and convenience above price and peer reviews, cementing the company’s focus on the guest experience.
“Appleton Estate and Island Routes have worked together successfully for a number of years. Throughout our history, Appleton Estate has been a solid partner and great support to Island Routes; the team is easy to work with and responsive to the demands we place on their organisation in order to meet the expectations of our guests. We are extremely honoured to be the first recipient of this award and would like to commend Appleton Estate in return for their support of Jamaica’s local communities, their delivery of a high quality experience and their dedication to bringing an important part of our country’s history to life,” said David Shields, Vice President of Sales at Island Routes.
"Island Routes is recognised both locally and internationally by their guests for having outstanding customer service and exceeding guest expectations for service delivery. We have been in partnership with them since 2009 and together we have continued to grow from strength to strength. We look forward to what 2016 has in store for this partnership," stated Debbian Spence-Minnot, JWN Academy & Retail Operations Manager at J. Wray & Nephew Limited.
The company was also recently awarded four Certificate of Excellence Awards by TripAdvisor for its operations in Montego Bay and Ocho Rios in Jamaica, as well as Saint Lucia and the Turks and Caicos islands.