Is­land Routes im­presses with su­perb Cus­tomer Service

The Star (St. Lucia) - - REGIONAL -

Is­land Routes Caribbean Ad­ven­tures con­tin­ues to set the stan­dard as part­ners, cus­tomers and a lead­ing industry as­so­ci­a­tion com­mend the com­pany for its ex­cel­lence in cus­tomer service. The world’s lead­ing Caribbean at­trac­tion com­pany was re­cently pre­sented with Ap­ple­ton Es­tate’s inau­gu­ral award for cus­tomer service, and four Tri­pAd­vi­sor Cer­tifi­cate of Ex­cel­lence awards, whilst one of its Tour Spe­cial­ists, Altinea Pat­ter­son, was named Tourism Em­ployee of the Year by the Ja­maica Ho­tel and Tourist As­so­ci­a­tion (JHTA).

Last week marked Ap­ple­ton Es­tate’s inau­gu­ral award cer­e­mony rec­og­niz­ing tour op­er­a­tors and staff for their work through­out the year. The fa­mous rum pro­ducer com­mended Is­land Routes, nam­ing the com­pany Best Tour Op­er­a­tor for Cus­tomer Service.

Though Is­land Routes has al­ways fo­cused on cus­tomer service, a re­cent sur­vey by the com­pany of more than 1,200 peo­ple from the US and Canada found that 34% value cus­tomer service and convenience above price and peer re­views, ce­ment­ing the com­pany’s focus on the guest ex­pe­ri­ence.

“Ap­ple­ton Es­tate and Is­land Routes have worked to­gether suc­cess­fully for a num­ber of years. Through­out our his­tory, Ap­ple­ton Es­tate has been a solid part­ner and great sup­port to Is­land Routes; the team is easy to work with and re­spon­sive to the de­mands we place on their or­gan­i­sa­tion in or­der to meet the ex­pec­ta­tions of our guests. We are ex­tremely hon­oured to be the first re­cip­i­ent of this award and would like to com­mend Ap­ple­ton Es­tate in re­turn for their sup­port of Ja­maica’s lo­cal com­mu­ni­ties, their de­liv­ery of a high qual­ity ex­pe­ri­ence and their ded­i­ca­tion to bring­ing an im­por­tant part of our coun­try’s his­tory to life,” said David Shields, Vice Pres­i­dent of Sales at Is­land Routes.

"Is­land Routes is recog­nised both lo­cally and in­ter­na­tion­ally by their guests for hav­ing out­stand­ing cus­tomer service and ex­ceed­ing guest ex­pec­ta­tions for service de­liv­ery. We have been in part­ner­ship with them since 2009 and to­gether we have con­tin­ued to grow from strength to strength. We look for­ward to what 2016 has in store for this part­ner­ship," stated Deb­bian Spence-Min­not, JWN Academy & Re­tail Op­er­a­tions Man­ager at J. Wray & Nephew Lim­ited.

The com­pany was also re­cently awarded four Cer­tifi­cate of Ex­cel­lence Awards by Tri­pAd­vi­sor for its op­er­a­tions in Mon­tego Bay and Ocho Rios in Ja­maica, as well as Saint Lucia and the Turks and Caicos is­lands.

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