LUCELEC Launches On­line Ac­cess to Elec­tric­ity Ac­counts

The Star (St. Lucia) - - LOCAL -

Know­ing your elec­tric­ity bill bal­ance and pay­ing the St. Lu­cia Elec­tric­ity Ser­vices Lim­ited (LUCELEC) just got faster and eas­ier with a free on­line ser­vice called MyAc­count.

Through this ser­vice, LUCELEC cus­tomers can regis­ter for 24-hour ac­cess to their elec­tric­ity ac­count, man­age mul­ti­ple ac­counts (do­mes­tic and/or com­mer­cial) and pay on­line through par­tic­i­pat­ing banks. The sys­tem also al­lows cus­tomers to view their pay­ment and con­sump­tion his­tory over a 12-month pe­riod.

Fu­ture plans for MyAc­count in­clude the abil­ity to make fault re­ports and other ser­vice re­quests through the on­line plat­form.

LUCELEC’s Cus­tomer Ser­vice Man­ager Jen­nifa Flood-Ge­orge says the new on­line ser­vice gives cus­tomers ad­di­tional op­tions for ac­cess­ing in­for­ma­tion about their elec­tric­ity ac­count and re­ceiv­ing their bills.

“Be­yond the in­stant ac­cess to their elec­tric­ity ac­count with­out hav­ing to come into or call the LUCELEC of­fices, the on­line ser­vice gives LUCELEC the op­por­tu­nity to im­prove its ef­fi­ciency in pro­cess­ing cus­tomers at its cus­tomer ser­vice lo­ca­tions. Staff who would nor­mally be tied up with re­spond­ing to these queries are now avail­able to at­tend to the in-store traf­fic, thereby re­duc­ing the time cus­tomers may have had to wait,” she ex­plained.

Sign­ing up for the MyAc­count ser­vice is quick and easy. Cus­tomers must ac­cess the in­ter­net to visit myac­count., select the “Regis­ter” but­ton and sign up. The process re­quires cus­tomers to en­ter their LUCELEC ac­count num­ber and me­ter num­ber (avail­able on the LUCELEC bill) to regis­ter.

Dur­ing sign-in, cus­tomers can also choose to re­ceive an email no­ti­fi­ca­tion of when their bill is ready for pay­ment.

The banks pro­vid­ing on­line pay­ments that can fa­cil­i­tate MyAc­count are Sco­tia­bank, CIBC First Car­ib­bean In­ter­na­tional, Bank of Saint Lu­cia, Royal Bank of Canada and First Na­tional Bank.

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