Name: Ch­eryl Gus­tave

The Star (St. Lucia) - - LOCAL -

Des­ig­na­tion: Gen­eral Man­ager, Bay Gar­dens Ho­tel and Inn

How long have you been work­ing with Bay Gar­dens?

Ch­eryl: In the first in­stance, six years. I started at the Ho­tel, where I am presently. I left and went into a smaller bou­tique ho­tel. In 2007 I re­turned to Bay Gar­dens Beach Re­sort and Spa, so in all, 16 years to­tal, with 10 years at the Beach Re­sort.

What's a typ­i­cal day in the of­fice like for you?

Ch­eryl: Fun, fun, fun! The rea­son I say fun is be­cause I'm pas­sion­ate about what I do. Noth­ing is too dif­fi­cult for me to do once it is to please my in­ter­nal and ex­ter­nal clients. With well-rounded in­ter­nal clients we can ac­com­plish so much more. That helps in be­ing able to give out the type of ser­vice that needs to be given. As long as ev­ery­body is happy, par­tic­u­larly our in­ter­nal mem­bers, the clients who walk into the com­pany or re­sort would re­ceive the same kind of treat­ment that would ex­ceed their ex­pec­ta­tions. It's all about go­ing above and be­yond, ex­ceed­ing ex­pec­ta­tions.

What do you en­joy most about your job?

Ch­eryl: I en­joy ex­chang­ing ideas and im­part­ing knowl­edge. The younger ones com­ing in are the lead­ers of to­mor­row within the in­dus­try. I love im­part­ing knowl­edge to them, what­ever I have learnt over the past 30 years or more. Sec­ondly, I want to al­ways en­sure my clients get that 'wow' fac­tor. The sky is the limit to what we can do for them. It should al­ways be a con­cern whether we have ev­ery­thing in or­der, en­sur­ing at the end of the day we can ex­ceed ex­pec­ta­tions is what I strive for ev­ery day. So far, it's been amaz­ing. I wouldn't change it for the world.

Words of wis­dom for ca­reer women mak­ing their way up the lad­der?

Ch­eryl: Learn, and con­tinue to learn. Ev­ery­one thinks it's okay to just want to have a job, or a po­si­tion, but a po­si­tion comes with growth. The more you know, and take ad­vice from those who have been there be­fore you, the more you're able to learn best prac­tices. The way tech­nol­ogy is now, they need to be knowl­edge­able about the prod­uct. They need to be in tune with ev­ery as­pect of the or­ga­ni­za­tion. If not, what are you bring­ing to them? I would say to a young per­son, in ev­ery­thing pas­sion has to be key, if not you will not be suc­cess­ful.

How will you cel­e­brate In­ter­na­tional Women's Day?

Ch­eryl: We have so many young ladies in this es­tab­lish­ment I've just taken the helm of. I will be ar­rang­ing to have some­one come in to speak to them, and give them a pep talk. I would like to bring in some­one who can em­power them. Most man­agers at the re­sort are women, so this Women's Day we want to cel­e­brate as much as pos­si­ble!

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