Name: Cheryl Gustave
Designation: General Manager, Bay Gardens Hotel and Inn
How long have you been working with Bay Gardens?
Cheryl: In the first instance, six years. I started at the Hotel, where I am presently. I left and went into a smaller boutique hotel. In 2007 I returned to Bay Gardens Beach Resort and Spa, so in all, 16 years total, with 10 years at the Beach Resort.
What's a typical day in the office like for you?
Cheryl: Fun, fun, fun! The reason I say fun is because I'm passionate about what I do. Nothing is too difficult for me to do once it is to please my internal and external clients. With well-rounded internal clients we can accomplish so much more. That helps in being able to give out the type of service that needs to be given. As long as everybody is happy, particularly our internal members, the clients who walk into the company or resort would receive the same kind of treatment that would exceed their expectations. It's all about going above and beyond, exceeding expectations.
What do you enjoy most about your job?
Cheryl: I enjoy exchanging ideas and imparting knowledge. The younger ones coming in are the leaders of tomorrow within the industry. I love imparting knowledge to them, whatever I have learnt over the past 30 years or more. Secondly, I want to always ensure my clients get that 'wow' factor. The sky is the limit to what we can do for them. It should always be a concern whether we have everything in order, ensuring at the end of the day we can exceed expectations is what I strive for every day. So far, it's been amazing. I wouldn't change it for the world.
Words of wisdom for career women making their way up the ladder?
Cheryl: Learn, and continue to learn. Everyone thinks it's okay to just want to have a job, or a position, but a position comes with growth. The more you know, and take advice from those who have been there before you, the more you're able to learn best practices. The way technology is now, they need to be knowledgeable about the product. They need to be in tune with every aspect of the organization. If not, what are you bringing to them? I would say to a young person, in everything passion has to be key, if not you will not be successful.
How will you celebrate International Women's Day?
Cheryl: We have so many young ladies in this establishment I've just taken the helm of. I will be arranging to have someone come in to speak to them, and give them a pep talk. I would like to bring in someone who can empower them. Most managers at the resort are women, so this Women's Day we want to celebrate as much as possible!