1st Na­tional Bank In­tro­duces New Man­ag­ing Di­rec­tor

The Star (St. Lucia) - - BUSINESS - By Michele-Lau­ren Hack­shaw

1st Na­tional Bank held a press con­fer­ence at its head­quar­ters in Rod­ney Bay on June 14 in­tro­duc­ing its new man­ag­ing di­rec­tor, Johnathan Jo­hannes. As­sum­ing his new role as of June 1, Jo­hannes said he was pleased to be part of a won­der­ful team, “to lead and trans­form this bank into a truly world class in­dige­nous in­sti­tu­tion”.

One of his be­liefs on run­ning an in­sti­tu­tion is that it is es­sen­tial to have a clear phi­los­o­phy of where you want to go, and how you in­tend to get there. He also be­lieves that the phi­los­o­phy should be easy for every­one to un­der­stand.

“It’s very sim­ple,” he said. “It’s about lis­ten­ing to your cus­tomers, lis­ten­ing to your em­ploy­ees, and do­ing your best to act on what they say to you. I be­lieve that if you put cus­tomer ser­vice and ser­vice de­liv­ery at the fore of ev­ery­thing that you do, you will reap the re­wards.”

The new man­ag­ing di­rec­tor stated that it is 1st Na­tional Bank’s com­mit­ment to strive for ex­cel­lence, and the bank cur­rently has var­i­ous ini­tia­tives be­fore it, but he is mostly ap­pre­cia­tive of the part­ner­ship with FBIC out of Ger­many. “They [FBIC] were in­stru­men­tal in bring­ing in a new regime, a new way of deal­ing with small to medium en­ter­prises,” he said.

Go­ing back to his state­ment on phi­los­o­phy he added, “It’s never go­ing to be easy be­cause I am sure ev­ery­body is aware that as tech­nol­ogy ad­vances you ex­pect ser­vices to improve and you’d ex­pect the ser­vice to be bet­ter and quicker but of­ten times it’s not.”

There­fore, one of the bank’s aims is to “strike a del­i­cate balance by giv­ing you that tech­no­log­i­cal ad­vance­ment but bring­ing bank­ing back to the time of old, when bankers truly knew who their cus­tomers were, when they knew their cus­tomers by name and cus­tomers knew who their bankers were”.

The new MD men­tioned that one of the bank’s key ad­van­tages is not only based on the ser­vices it pro­vides, or the branches and ATMs it has through­out the is­land, but the peo­ple who sup­port it.

“Great peo­ple will lead to great busi­ness,” he said. “As we move for­ward, ac­ces­si­bil­ity to th­ese peo­ple will be key.”

Jo­hannes spoke about the chal­leng­ing times be­ing faced by the bank­ing sec­tor but said he was pleased to an­nounce that for the sec­ond con­sec­u­tive year, 1st Na­tional had paid div­i­dends to its share­hold­ers. “So we con­tinue to be a strong, sta­ble and solid fi­nan­cial in­sti­tu­tion and that’s some­thing to be proud of,” he em­pha­sised.

To con­clude the con­fer­ence, the man­ag­ing di­rec­tor said 1st Na­tional Bank was open to feed­back from the me­dia and the pub­lic on how it could do bet­ter as it was the bank’s in­ten­tion to con­tinue pro­vid­ing ex­cep­tional ser­vice to its cus­tomers.

Left to right: Sylvia Al­cee, Ex­ec­u­tive Manger of Sales; Johnathan Jo­hannes, Man­ag­ing Di­rec­tor, and Valarie Mar­shall St Omar, Ex­ec­u­tive Man­ager, HR Op­er­a­tions.

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