The Star (St. Lucia) - - LOCAL -

The lo­cally-owned and op­er­ated re­sort chain, Bay Gar­dens Re­sorts, an­nounced this week new awards to its col­lec­tion – 2017 TripAdvisor Cer­tifi­cates of Ex­cel­lence.

The ac­co­lades, which hon­our hos­pi­tal­ity ex­cel­lence, are given only to es­tab­lish­ments that con­sis­tently achieve out­stand­ing trav­eller re­views on the pop­u­lar site TripAdvisor, and are ex­tended to qual­i­fy­ing busi­nesses world­wide. This year all three prop­er­ties - Bay Gar­dens Beach Re­sort and Spa, Bay Gar­dens Ho­tel and Bay Gar­dens Inn - were awarded the 2017 TripAdvisor Cer­tifi­cate of Ex­cel­lence.

“We are truly thrilled to re­ceive th­ese awards for our prop­er­ties and restau­rant for this year. It shows a con­sis­tent level of com­mit­ment from our en­tire team to qual­ity cus­tomer care and ser­vice,” re­marked Sanovnik Des­tang, Ex­ec­u­tive Di­rec­tor of Bay Gar­dens Re­sorts. He con­tin­ued, “TripAdvisor has be­come such an im­por­tant step in the va­ca­tion plan­ning process – it is hon­est feed­back by past guests for po­ten­tial guests. I must thank my amaz­ing team, and our guests who took the time to leave us a review.”

The Cer­tifi­cate of Ex­cel­lence ac­counts for the qual­ity, quan­tity and re­cent re­views sub­mit­ted by trav­ellers on TripAdvisor over a 12-month pe­riod. To qual­ify, a busi­ness must main­tain an over­all TripAdvisor bub­ble rat­ing of at least four out of five, have a min­i­mum num­ber of re­views and must have been listed on TripAdvisor for at least 12 months.

“With the Cer­tifi­cate of Ex­cel­lence, TripAdvisor hon­ours hos­pi­tal­ity busi­nesses that have con­sis­tently re­ceived strong praise and rat­ings from trav­ellers”, said Heather Leis­man, Vice Pres­i­dent of In­dus­try Mar­ket­ing at TripAdvisor. “This recog­ni­tion helps trav­ellers iden­tify and book prop­er­ties that reg­u­larly de­liver great ser­vice. TripAdvisor is proud to play this in­te­gral role in helping trav­ellers feel more con­fi­dent in their book­ing de­ci­sions.”

The Caribbean’s first open wa­ter sports park, Splash Is­land Wa­ter Park, at Bay Gar­dens Beach Re­sort and Spa, also re­ceived no­table recog­ni­tion with a TripAdvisor Cer­tifi­cate of Ex­cel­lence award.

Splash Is­land Wa­ter Park, which opened less than two years ago, fea­tures many fun and fan­tas­tic ob­sta­cles for all ages in­clud­ing a climb­ing wall, swing, hur­dles, ac­tion tower and more. The park has ex­panded its fea­tures se­vearl times and will un­dergo a ma­jor ex­pan­sion this sum­mer, keep­ing it fresh and ex­cit­ing for all. Some of the new at­trac­tions will be a high jump, wa­ter polo and an ad­di­tional high roller.

“I would like to thank each and ev­ery cus­tomer that has vis­ited and en­joyed Splash Is­land over the years,” said Ju­lianna Ward-Des­tang, Man­ag­ing Di­rec­tor and 2016 En­tre­pre­neur of the Year. “We strive to pro­vide the best safety stan­dards cou­pled with cus­tomer care, and en­cour­age re­ceiv­ing hon­est feed­back from past vis­i­tors.”

Past vis­i­tors to the park have shared their ex­pe­ri­ences on TripAdvisor stat­ing that it is the “per­fect way to spend a day”, with “great value”, par­tic­u­larly for chil­dren. Splash Is­land Wa­ter Park cur­rently boasts some of the high­est TripAdvisor Re­views of Wibit Sports Parks around the World.

Also with a view to rec­og­niz­ing ex­cel­lence, The Beach­side Bar and Restau­rant at Bay Gar­dens Beach Re­sort and Spa re­ceived an ad­di­tional TripAdvisor Cer­tifi­cate of Ex­cel­lence award for 2017!

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