BAY GARDENS RESORTS AWARDED TRIPADVISOR CERTIFICATES OF EXCELLENCE
The locally-owned and operated resort chain, Bay Gardens Resorts, announced this week new awards to its collection – 2017 TripAdvisor Certificates of Excellence.
The accolades, which honour hospitality excellence, are given only to establishments that consistently achieve outstanding traveller reviews on the popular site TripAdvisor, and are extended to qualifying businesses worldwide. This year all three properties - Bay Gardens Beach Resort and Spa, Bay Gardens Hotel and Bay Gardens Inn - were awarded the 2017 TripAdvisor Certificate of Excellence.
“We are truly thrilled to receive these awards for our properties and restaurant for this year. It shows a consistent level of commitment from our entire team to quality customer care and service,” remarked Sanovnik Destang, Executive Director of Bay Gardens Resorts. He continued, “TripAdvisor has become such an important step in the vacation planning process – it is honest feedback by past guests for potential guests. I must thank my amazing team, and our guests who took the time to leave us a review.”
The Certificate of Excellence accounts for the quality, quantity and recent reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
“With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers”, said Heather Leisman, Vice President of Industry Marketing at TripAdvisor. “This recognition helps travellers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions.”
The Caribbean’s first open water sports park, Splash Island Water Park, at Bay Gardens Beach Resort and Spa, also received notable recognition with a TripAdvisor Certificate of Excellence award.
Splash Island Water Park, which opened less than two years ago, features many fun and fantastic obstacles for all ages including a climbing wall, swing, hurdles, action tower and more. The park has expanded its features sevearl times and will undergo a major expansion this summer, keeping it fresh and exciting for all. Some of the new attractions will be a high jump, water polo and an additional high roller.
“I would like to thank each and every customer that has visited and enjoyed Splash Island over the years,” said Julianna Ward-Destang, Managing Director and 2016 Entrepreneur of the Year. “We strive to provide the best safety standards coupled with customer care, and encourage receiving honest feedback from past visitors.”
Past visitors to the park have shared their experiences on TripAdvisor stating that it is the “perfect way to spend a day”, with “great value”, particularly for children. Splash Island Water Park currently boasts some of the highest TripAdvisor Reviews of Wibit Sports Parks around the World.
Also with a view to recognizing excellence, The Beachside Bar and Restaurant at Bay Gardens Beach Resort and Spa received an additional TripAdvisor Certificate of Excellence award for 2017!