Com­merce Min­istry ad­vises on­line shop­pers to know their rights

Arab News - - News Saudi Arabia - Jed­dah

With the rise of on­line shop­ping in Saudi Ara­bia as an eas­ier and faster way for peo­ple to get what they need, es­pe­cially dur­ing these un­cer­tain times, con­sumers’ rights have never been clearer.

Shop­ping on­line has gained a wider au­di­ence in the past few months due to the clo­sure of stores dur­ing the coro­n­avirus pan­demic. But cus­tomers face dif­fi­cul­ties due to de­layed ship­ments, the de­liv­ery of faulty items, pay­ing full price for pack­ages with miss­ing items and com­pa­nies re­fus­ing to re­turn ship­ments. These prob­lems, and oth­ers, prove to be a ma­jor headache for shop­pers.

The Saudi Min­istry of Com­merce and In­vest­ment (MCI) has set four rec­om­men­da­tions to pro­tect on­line con­sumers, in­form­ing them of their rights be­fore pur­chas­ing items on­line and rec­om­mend­ing them to pur­chase from on­line stores that have se­cured com­mer­cial reg­is­tra­tion num­bers or are reg­is­tered on the min­istry’s ecom­merce plat­form “Ma­roof.”

Con­sumers are al­lowed to can­cel their or­ders and get a full re­fund when a ship­ment is de­layed by more than 15 days. They have the right to re­turn or ex­change items pur­chased within seven days if they are un­used, ex­clud­ing items that have been spe­cially de­signed or man­u­fac­tured for the buyer. Food, ve­hi­cles and prop­erty are also ex­cluded.

The min­istry also says that on­line stores must in­form buy­ers if there is a de­lay in ship­ment and must spec­ify a dead­line for the de­liv­ery of items.

Fi­nally, con­sumers have 24 hours to make ad­just­ments to their or­der if they no­tice a mis­take in it through the on­line store’s of­fi­cial chan­nels.

HIGH­LIGHT

The min­istry says that on­line stores must in­form buy­ers if there is a de­lay in ship­ment and must spec­ify a dead­line for the de­liv­ery of items.

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