Think Before You Send
Are you tempted to send a hostile e-mail to a colleague? Don’t. Paul Heng from Next Corporate Coaching Services offers tips to stop your message from coming across the wrong way. • PREPARE A DRAFT. When you’re angry, it’s easy to say all kinds of horrible things, so write first and edit later, when you’re feeling calmer. • CHOOSE YOUR WORDS CAREFULLY. Put yourself in the recipient’s shoes and think about how she will feel when she opens your e-mail. • CONSIDER SPEAKING OVER THE PHONE OR IN PERSON. This could help prevent miscommunication and allows a two-way discussion. “This is faster and, for some people, more effective,” says Paul.