Think Be­fore You Send

Simply Her (Singapore) - - Life Made Easy Work -

Are you tempted to send a hos­tile e-mail to a col­league? Don’t. Paul Heng from Next Cor­po­rate Coach­ing Ser­vices of­fers tips to stop your mes­sage from com­ing across the wrong way. • PRE­PARE A DRAFT. When you’re an­gry, it’s easy to say all kinds of hor­ri­ble things, so write first and edit later, when you’re feel­ing calmer. • CHOOSE YOUR WORDS CARE­FULLY. Put your­self in the re­cip­i­ent’s shoes and think about how she will feel when she opens your e-mail. • CON­SIDER SPEAK­ING OVER THE PHONE OR IN PER­SON. This could help pre­vent mis­com­mu­ni­ca­tion and al­lows a two-way dis­cus­sion. “This is faster and, for some peo­ple, more ef­fec­tive,” says Paul.

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