3 IN 5 WORK­ERS ARE UN­HAPPY

Singapore Business Review - - FIRST -

Sin­ga­pore’s em­ploy­ees feel they are vastly over­worked and un­der­paid. De­spite the city’s rep­u­ta­tion as a global and re­gional fi­nan­cial hub, its em­ploy­ees main­tain that they are not the hap­pi­est lot.

Job­s­cen­tral’s Work Hap­pi­ness Sur­vey Re­port 2017 con­firmed that whilst Sin­ga­pore is beam­ing with busi­ness, its em­ployee re­ten­tion rate might de­crease as a ma­jor­ity of work­ers itch to leave their jobs for greener pas­tures. The re­port in­di­cated that 65% of the re­spon­dents are not sat­is­fied where they are whilst 34.6% de­sire to get a pay raise from their bosses.

As the cost of liv­ing in the city shoots up and the ef­fects of the eco­nomic slow­down are felt, work­ers hope that the num­bers on their pay­checks in­crease in con­junc­tion. Across all work at­tributes, re­spon­dents placed the most weight on salary fol­lowed by work-life balance, good re­la­tions with col­leagues, in­ter­est­ing work, and ac­cept­able work de­mands.

Hap­pi­est em­ploy­ees

Em­ploy­ees from ed­i­to­rial and trans­la­tion ser­vices are the hap­pi­est with an av­er­age Work Hap­pi­ness Indi­ca­tor score of 75.8, plac­ing huge im­por­tance on the fol­low­ing at­tributes: pos­i­tive im­pact to so­ci­ety, safe work­ing con­di­tions, and au­ton­omy at work. A far sec­ond are the em­ploy­ees in the field of pub­lic re­la­tions with an av­er­age score of 60.1, fol­lowed by em­ploy­ees in the mar­ket­ing in­dus­try with an av­er­age score of 60.0.

The least happy em­ploy­ees in Sin­ga­pore are those in the func­tion of cus­tomer sup­port with an av­er­age score of 47.0, ow­ing to the dif­fi­cult na­ture of re­spond­ing to var­i­ous cus­tomer in­quiries and feed­back. The re­port also noted that non-sin­ga­pore cit­i­zens and non-per­ma­nent res­i­dents are hap­pier with a score of 54.9 com­pared to cit­i­zens and Sin­ga­pore per­ma­nent res­i­dents with av­er­age scores of 50.6 and 51.0, re­spec­tively.

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