3 IN 5 WORKERS ARE UNHAPPY
Singapore’s employees feel they are vastly overworked and underpaid. Despite the city’s reputation as a global and regional financial hub, its employees maintain that they are not the happiest lot.
Jobscentral’s Work Happiness Survey Report 2017 confirmed that whilst Singapore is beaming with business, its employee retention rate might decrease as a majority of workers itch to leave their jobs for greener pastures. The report indicated that 65% of the respondents are not satisfied where they are whilst 34.6% desire to get a pay raise from their bosses.
As the cost of living in the city shoots up and the effects of the economic slowdown are felt, workers hope that the numbers on their paychecks increase in conjunction. Across all work attributes, respondents placed the most weight on salary followed by work-life balance, good relations with colleagues, interesting work, and acceptable work demands.
Employees from editorial and translation services are the happiest with an average Work Happiness Indicator score of 75.8, placing huge importance on the following attributes: positive impact to society, safe working conditions, and autonomy at work. A far second are the employees in the field of public relations with an average score of 60.1, followed by employees in the marketing industry with an average score of 60.0.
The least happy employees in Singapore are those in the function of customer support with an average score of 47.0, owing to the difficult nature of responding to various customer inquiries and feedback. The report also noted that non-singapore citizens and non-permanent residents are happier with a score of 54.9 compared to citizens and Singapore permanent residents with average scores of 50.6 and 51.0, respectively.