Swiss ex­cel­lence with a Sin­ga­porean touch

Hilti Sin­ga­pore is set to bring­ing state-of-the-art dig­i­tal so­lu­tions as an an­swer to lo­cal con­struc­tion sec­tor’s woes. VP Bank caters to its client’s in­di­vid­u­alised needs with top-notch ad­vi­sory ser­vices.

Singapore Business Review - - COUNTRY REPORT: SWITZERLAND -

When Hilti first opened its doors in Sin­ga­pore 50 years ago, no one could have pre­dicted that the city-state would play a cru­cial role in the com­pany’s global growth story. Hilti Sin­ga­pore has grown from its hum­ble be­gin­nings to be­come a true leader in the do­mes­tic con­struc­tion sec­tor, driv­ing in­no­va­tion through cut­ting-edge prod­ucts and ser­vices.

“As part of the global com­pany, Hilti in Sin­ga­pore is very strongly con­nected and sup­ported by strong global team and lead mar­kets, such as Switzer­land,” said Gavin

Gui, gen­eral man­ager of Hilti Sin­ga­pore. “We trace our roots to Schaan, Liecht­en­stein, where Hilti was founded in 1941 and where we have our global head­quar­ters and In­no­va­tion Cen­tre. Glob­ally, we run a di­rect sales busi­ness model across 140 coun­tries.”

Ground­break­ing tech­nolo­gies

Hilti’s prod­ucts and ser­vices are proof of its com­mit­ment to im­prov­ing con­struc­tion pro­duc­tiv­ity and safety. In the past few years, to­gether with its cus­tomers in Sin­ga­pore, the com­pany has been ac­tively ex­plor­ing faster and safer ways of do­ing con­struc­tion pro­jects.

“All con­struc­tion com­pa­nies face dou­ble chal­lenges of in­creas­ing labour costs and lower bid­ding price. There­fore, they badly de­mand for sav­ings in op­er­a­tions. Such chal­lenges lead to great op­por­tu­ni­ties for im­prove­ment in pro­duc­tiv­ity and safety, which per­fectly fit into what Hilti can of­fer,” ex­plained Gavin. “This is why most of our pre­mium drilling ma­chines come with safety fea­tures to help pre­vent job­site in­juries. Also, our cord­less power tools and dust­less so­lu­tion have in re­cent years be­come a health, safety, and en­vi­ron­ment (HSE) rec­om­men­da­tion in many key pro­jects in Sin­ga­pore,” he added.

On top all of th­ese, Hilti also pro­vides cus­tomers with its state-of-the-art Fleet Man­age­ment so­lu­tion. This is an all-in­clu­sive ser­vice, which helps cus­tomers man­age their in­ven­tory and main­te­nance of Hilti tools, re­duce the risks of down­time, and, hence, save money and im­prove pro­duc­tiv­ity.

Hilti is also ac­tively in­vest­ing and de­vel­op­ing con­struc­tion so­lu­tions, us­ing the In­ter­net-of-things (IOT) to con­nect phys­i­cal ob­jects with dig­i­tal in­for­ma­tion and pro­cesses. Its lat­est prod­uct is the On!track As­set Man­age­ment, which pro­vides crit­i­cal in­for­ma­tion with a sin­gle click.

“On!track gives cus­tomers com­plete clar­ity into what as­sets they have, where the as­sets are, and who is us­ing them, and when the as­sets need main­te­nance. With this crit­i­cal in­for­ma­tion at their fin­ger­tips, our cus­tomers can ef­fi­ciently get their as­sets where they need to be—keep­ing their jobs on track and prof­itable,” Gavin said.

Strength in di­ver­sity

Apart from its in­no­va­tive ser­vices, Hilti is also proud of its elite work­force in Sin­ga­pore. It has over 170 tal­ented pro­fes­sion­als from more than 25 coun­tries, with vast di­ver­sity in terms of aca­demic back­ground, work ex­pe­ri­ence, age, and gen­der. “Sin­ga­pore is a strate­gic lo­ca­tion for our tal­ent devel­op­ment for lo­cal and global lead­ers. We have ex­ported dozens of Sin­ga­porean tal­ents to our HQ and other mar­kets. Sin­ga­pore is also a fan­tas­tic des­ti­na­tion for the tal­ents from other parts of Hilti world. Even in the down­turn, we have ex­panded our sales, en­gi­neer­ing, and ser­vice teams,” Gavin said.

Through its com­mit­ted pro­fes­sion­als,

Hilti helps its cus­tomers ease into its IOT ser­vices. “The tech­nol­ogy is the en­abler, but peo­ple makes the dif­fer­ence,” Gavin noted. “We un­der­stand that dig­i­tal trans­for­ma­tion re­quires or­gan­i­sa­tional change man­age­ment and a fo­cus on peo­ple. We set up a ded­i­cated ser­vice team to of­fer pro­fes­sional on-site­anal­y­sis.”

The com­pany also in­ter­acts daily with more than 9,000 con­trac­tors and en­gi­neer­ing firms through its di­rect sales team, en­gi­neers, cus­tomer ser­vice, Hilti Store, and Hilti On­line. By build­ing in-depth con­nec­tions with its clients, Hilti has estab­lished it­self as a mar­ket leader in con­struc­tion, pro­vid­ing so­lu­tions for fas­ten­ing sys­tems, power tools, and fire pro­tec­tion.

Apart from its in­vest­ments in man­power, Hilti also re­mains com­mit­ted to in­vest­ing in in­fra­struc­ture. Look­ing for­ward, Gavin is op­ti­mistic on Hilti’s fu­ture prospects in Sin­ga­pore and the wider re­gion.

“To cel­e­brate our 50-years pres­ence in Sin­ga­pore, we will in­vest even more. We have estab­lished our re­gional hub, Hilti

Asia Pa­cific Pte Ltd, to ac­cel­er­ate Hilti’s devel­op­ment in ASEAN, In­dia, Aus­tralia, and New Zealand, and build a mod­ern Re­gional Train­ing Cen­tre fa­cil­ity. With th­ese, we are ready to bring more global in­no­va­tions and con­trib­ute more to the devel­op­ment of Sin­ga­pore’s con­struc­tion sec­tor,” he says.

“All con­struc­tion com­pa­nies face dou­ble chal­lenges of in­creas­ing labour costs And lower bid­ding price.”

Gavin Gui, gen­eral man­ager of Hilti Sin­ga­pore

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