Unified suite of products
Zendesk is a customer-service platform designed for companies that want to create customer relationships that are more meaningful, personal, and productive. Its suite of products are not just simple, but more importantly, functional. This means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-touse platform that simplifies the tough work of customer service. Founded in a loft in Copenhagen, Denmark in 2007, Zendesk is based in San Francisco, California and currently serves over 119,000 customers in 150 countries. Angel investor Christoph Janz provided Zendesk with $500,000 in June 2008. The company then moved to San Francisco after receiving $6 million series B funding from Charles River Ventures and Benchmark Capital. From there, Zendesk began its rapid expansion. The customer service company acquired Singapore-based live chat software firm Zopim Technologies Pte Ltd in April 2014. Zopim Technologies Pte Ltd soon became Zopim Premium Live Chat. Zendesk debuted with an initial public offering (IPO) price of $9 per share in May 2014. It further expanded its portfolio by acquiring We are Cloud SAS, the firm that created BIME Analytics software. BIME Analytics is the core of Zendesk’s omnichannel platform, allowing clients to access its products using a shared customer data platform.these products include Zendesk Support, Guide, Chat, Message, and Answer Bot. Zendesk’s platform is available in both mobile and tablet. The company even launched the Networked Help Desk initiative in 2011, which aims to create an open standard for sharing data between separate customer support apps. Zendesk also integrated Surveymonkey and Mailchimp to support surveys and email campaigns. Through its suite of products, Zendesk offers broad customer service expertise and deep product knowledge to help clients deliver a differentiated customer experience, ensuring that its solutions would have a strategic impact on the business.
Scaling is easy because Zendesk works right out of the box, integrates with other tools, and expands to fit your business.