Pick up medicine any­time with new ser­vice


Time spent at the poly­clinic has halved for part-time clinic as­sis­tant Ju­liana Wee in the past few months.

The 64-year-old no longer has to wait to pick up medicine and pay for it at the phar­macy.

A new ser­vice, Pil­box, al­lows pa­tients to pick up their medicine any time of the day and with­out see­ing a phar­ma­cist.

With it, pa­tients will be alerted by an SMS when their medicine is ready for col­lec­tion, and they can pick it up from the lock­ers at any time.

Pil­box was launched in Au­gust at Be­dok Poly­clinic, which re­cently re­opened at new com­mu­nity hub Heart­beat@Be­dok.

Dr Ju­liana Ba­hadin, clinic di­rec­tor and con­sul­tant at Be­dok Poly­clinic, which comes un­der SingHealth, told re­porters yes­ter­day that Pil­box has re­duced wait­ing time at the phar­macy by 40 per cent for users.

Pil­box uses a 40-locker and self-cool­ing sys­tem, al­low­ing a wider range of med­i­ca­tion to be stored for later col­lec­tion.

Ms Christina Lim, head of phar­macy op­er­a­tions at SingHealth Poly­clin­ics, said that as a pre­cau­tion, the lock­ers can­not store any ad­dic­tive medicine.

“There are plenty of closed­cir­cuit tele­vi­sion cam­eras to en­sure that no one can abuse Pil­box,” she added.


Pil­box was pi­loted at Marine Pa­rade Poly­clinic in May last year and will be used in Pung­gol Poly­clinic when it opens later this month.

Four Seek MyHealth kiosks that al­low pa­tients with chronic con­di­tions to check their blood pres­sure or body mass in­dex have also been in­tro­duced at Be­dok Poly­clinic. The kiosks can also ask pa­tients ques­tions to mon­i­tor their con­di­tions, based on their his­tory.

Dr Ba­hadin said 100 to 130 pa­tients daily have re­placed con­ven­tional pre-con­sul­ta­tion with this.

SingHealth Poly­clin­ics in­tends to even­tu­ally use tech­nol­ogy-based ser­vices such as Pil­box and Seek MyHealth kiosks, and in­te­grated care ser­vices at all its poly­clin­ics.



Pil­box was pi­loted at Marine Pa­rade Poly­clinic in May last year.

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