Car (South Africa) - - TECH -

Tak­ing your car in for a ser­vice (and col­lect­ing it af­ter­wards) can be a te­dious ex­er­cise. Firstly, it hap­pens in work hours and, sec­ondly, the morn­ing bot­tle­neck that oc­curs at deal­er­ships leads to frus­tra­tion. Audi in Ger­many may just have the so­lu­tion with Dig­i­tal Re­tail. Piloted in two Ger­man cities, the project was so suc­cess­ful that it will be rolled out to a fur­ther 30. It in­volves a 24-hour ser­vice ter­mi­nal where cus­tomers can drop off their ve­hi­cles at any time af­ter mak­ing an ap­point­ment on­line. Af­ter park­ing your ve­hi­cle and fol­low­ing some iden­ti­fi­ca­tion and se­cu­rity checks, you drop your key at the un­manned ter­mi­nal. When the ser­vice is done, you then re­ceive an SMS with a pin to re­trieve the key from the ter­mi­nal at your own con­ve­nience. Rental cars can also be booked at the ter­mi­nal if re­quired.

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