CAR SERVICE ATM
Taking your car in for a service (and collecting it afterwards) can be a tedious exercise. Firstly, it happens in work hours and, secondly, the morning bottleneck that occurs at dealerships leads to frustration. Audi in Germany may just have the solution with Digital Retail. Piloted in two German cities, the project was so successful that it will be rolled out to a further 30. It involves a 24-hour service terminal where customers can drop off their vehicles at any time after making an appointment online. After parking your vehicle and following some identification and security checks, you drop your key at the unmanned terminal. When the service is done, you then receive an SMS with a pin to retrieve the key from the terminal at your own convenience. Rental cars can also be booked at the terminal if required.