Pick n Pay up­dates its soft­ware af­ter con­sumer com­plaint, writes Maya Fisher-french

CityPress - - Business -

In re­sponse to com­plaints about unau­tho­rised cash with­drawals at Pick n Pay till points, the su­per­mar­ket chain has an­nounced up­grades to all its till points. A shop­per had com­plained that in two sep­a­rate in­ci­dents, Pick n Pay cashiers had made unau­tho­rised cash with­drawals when he was pay­ing for his pur­chases.

John Swanepoel, the gen­eral man­ager of busi­ness in­tel­li­gence at Pick n Pay, says the in­ci­dents were thor­oughly in­ves­ti­gated. It was dis­cov­ered that in both in­ci­dents, the same mis­take had been made by the in­ad­ver­tent touch­ing of a cash-back icon on the till.

“We take this type of er­ror se­ri­ously and have added an ex­tra layer of ver­i­fi­ca­tion to our till points,” he says.

“The cashier now can­not ac­cess the cash-back func­tion­al­ity on the till un­til they have an­swered in the pos­i­tive to a pop-up val­i­da­tion screen.

“This will pre­vent the ac­ci­den­tal cap­ture of a cash-back on the till,” adds Swanepoel.

While Pick n Pay main­tains that both trans­ac­tions were made in er­ror, it high­lights the im­por­tance of check­ing your till slip to see how much is deb­ited from your card.

While gen­uine er­rors can be made, by not be­ing more vig­i­lant con­sumers can ex­pose them­selves to greater sys­temic fraud.

This ap­plies not only to point-of sale cash with­drawals, but trans­ac­tions such as tips at restau­rants where the waiter can in­flate the tip if you are not ob­ser­vant.

South Africans are fairly trust­ing when it comes to card trans­ac­tions.

We hand over our cards and al­low the cashier to au­tho­rise the trans­ac­tion – only hand­ing back the de­vice to en­ter our PIN.

In the UK, store cashiers refuse to touch your card. As a cus­tomer, you are in con­trol of au­tho­ris­ing the trans­ac­tion and con­firm­ing the amount that is pro­cessed.

While re­tail­ers must en­sure our shop­ping ex­pe­ri­ence is as se­cure as pos­si­ble, we also need to be more mind­ful when we spend.

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