CHECK YOUR TILL SLIP BEFORE YOU PAY
Pick n Pay updates its software after consumer complaint, writes Maya Fisher-french
In response to complaints about unauthorised cash withdrawals at Pick n Pay till points, the supermarket chain has announced upgrades to all its till points. A shopper had complained that in two separate incidents, Pick n Pay cashiers had made unauthorised cash withdrawals when he was paying for his purchases.
John Swanepoel, the general manager of business intelligence at Pick n Pay, says the incidents were thoroughly investigated. It was discovered that in both incidents, the same mistake had been made by the inadvertent touching of a cash-back icon on the till.
“We take this type of error seriously and have added an extra layer of verification to our till points,” he says.
“The cashier now cannot access the cash-back functionality on the till until they have answered in the positive to a pop-up validation screen.
“This will prevent the accidental capture of a cash-back on the till,” adds Swanepoel.
While Pick n Pay maintains that both transactions were made in error, it highlights the importance of checking your till slip to see how much is debited from your card.
While genuine errors can be made, by not being more vigilant consumers can expose themselves to greater systemic fraud.
This applies not only to point-of sale cash withdrawals, but transactions such as tips at restaurants where the waiter can inflate the tip if you are not observant.
South Africans are fairly trusting when it comes to card transactions.
We hand over our cards and allow the cashier to authorise the transaction – only handing back the device to enter our PIN.
In the UK, store cashiers refuse to touch your card. As a customer, you are in control of authorising the transaction and confirming the amount that is processed.
While retailers must ensure our shopping experience is as secure as possible, we also need to be more mindful when we spend.