Get the best from your staff

Give your work­ers the emo­tional and phys­i­cal tools they need to ex­cel, writes Margie Suther­land

CityPress - - Tenders -

En­trepreneurs want their em­ploy­ees to per­form with pas­sion and be as pro­duc­tive as pos­si­ble. But some­times, en­trepreneurs trip them­selves up. Here’s how to avoid the pit­falls: Don’t think the em­ploy­ees will know ex­actly what to do and how to do it if you haven’t told them ex­actly what you re­quire.

Don’t ex­pect them to meet your stan­dards if you haven’t set and com­mu­ni­cated them clearly.

Don’t ex­pect them to keep on per­form­ing to stan­dard if you don’t celebrate the small suc­cesses along the way.

Don’t ex­pect them to per­form if you don’t show them your ap­pre­ci­a­tion ev­ery day.

Don’t ex­pect your staff to per­form well if you pay ev­ery­one the same wage but they per­form at dif­fer­ent lev­els.

Don’t ex­pect your staff to meet your stan­dards if you aren’t train­ing them at least once a week.

Don’t ex­pect your staff to live out your vi­sion if you haven’t spelt it out clearly for them.

Don’t ex­pect your staff to live out your vi­sion if they don’t think at­tain­ing the vi­sion will en­rich them in any way.

Don’t ex­pect your staff to treat you with more re­spect than the level of re­spect you show them.

Don’t ex­pect your staff to treat your cus­tomers with more care and at­ten­tion than you are giv­ing your staff.

Don’t ex­pect great per­for­mance if you aren’t se­lect­ing your staff through a rig­or­ous se­lec­tion method, such as ask­ing them to work for you for a day for free and then closely watch­ing their per­for­mance.

Don’t ex­pect your staff to stay if you are not de­vel­op­ing their skills and show­ing them deep ap­pre­ci­a­tion for their ef­forts.

Don’t ex­pect your staff to face your cus­tomers with a smile when your face of­ten de­picts stress and dis­sat­is­fac­tion.

Don’t ex­pect your staff to per­form as a team if you cre­ate di­vi­sions be­tween them.

The hard-hit­ting fact is that, gen­er­ally, man­agers get the em­ploy­ees they de­serve. If you have a prob­lem em­ployee, look in the mir­ror to find the an­swer.

Suther­land is a full-time pro­fes­sor at Gibs

PHOTO: KHAYA NG­WENYA

COF­FEE BREAK Stretta Cafe’s cof­fee ex­pert, Craig Char­ity. En­trepreneurs who show their staff deep ap­pre­ci­a­tion for their ef­forts al­ways suc­ceed

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