Get the best from your staff
Give your workers the emotional and physical tools they need to excel, writes Margie Sutherland
Entrepreneurs want their employees to perform with passion and be as productive as possible. But sometimes, entrepreneurs trip themselves up. Here’s how to avoid the pitfalls: Don’t think the employees will know exactly what to do and how to do it if you haven’t told them exactly what you require.
Don’t expect them to meet your standards if you haven’t set and communicated them clearly.
Don’t expect them to keep on performing to standard if you don’t celebrate the small successes along the way.
Don’t expect them to perform if you don’t show them your appreciation every day.
Don’t expect your staff to perform well if you pay everyone the same wage but they perform at different levels.
Don’t expect your staff to meet your standards if you aren’t training them at least once a week.
Don’t expect your staff to live out your vision if you haven’t spelt it out clearly for them.
Don’t expect your staff to live out your vision if they don’t think attaining the vision will enrich them in any way.
Don’t expect your staff to treat you with more respect than the level of respect you show them.
Don’t expect your staff to treat your customers with more care and attention than you are giving your staff.
Don’t expect great performance if you aren’t selecting your staff through a rigorous selection method, such as asking them to work for you for a day for free and then closely watching their performance.
Don’t expect your staff to stay if you are not developing their skills and showing them deep appreciation for their efforts.
Don’t expect your staff to face your customers with a smile when your face often depicts stress and dissatisfaction.
Don’t expect your staff to perform as a team if you create divisions between them.
The hard-hitting fact is that, generally, managers get the employees they deserve. If you have a problem employee, look in the mirror to find the answer.
Sutherland is a full-time professor at Gibs
COFFEE BREAK Stretta Cafe’s coffee expert, Craig Charity. Entrepreneurs who show their staff deep appreciation for their efforts always succeed