So the last shall be first...

CityPress - - News - – Staff re­porter

A group of Dan­ish re­searchers have found that queues move faster if peo­ple are served from the back.

A new pa­per by Pro­fes­sor Lars Peter Øs­terdal and as­sis­tant pro­fes­sor Trine Tornøe Platz from the depart­ment of busi­ness and eco­nom­ics at the Univer­sity of South­ern Den­mark claims that by serv­ing the last per­son to ar­rive first in a queue, wait­ing times are low­ered.

Or­derly queuers rush and form a queue to be served and late­com­ers who hate queue­ing trickle in af­ter­wards. But they wouldn’t do this if the last to ar­rive were served first, re­searchers found.

When the last per­son in the queue is served first, not ev­ery­one can ar­rive at the last minute. This mo­ti­vates peo­ple to ar­rive early, or to ar­rive in a steady stream.

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