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PUB­LIC AWARE­NESS: Gam­bling aware­ness cam­paigns are tar­geted at av­er­age South Africans in gen­eral, and so­cial grant re­cip­i­ents and the young and poor in par­tic­u­lar. A mul­ti­me­dia ap­proach has been adopted, cov­er­ing print, TV and ra­dio, as well as com­mu­nity-out­reach ini­tia­tives and spe­cial events.

The key mes­sage in these cam­paigns is that treat­ment is avail­able – for free – when­ever an in­di­vid­ual may need help.

2TREAT­MENT: Prob­lem gam­blers, their fam­ily and friends can get ex­pert and con­fi­den­tial help at any time by phon­ing or send­ing an SMS to Trained coun­sel­lors, who op­er­ate the coun­selling line, con­duct an ini­tial as­sess­ment be­fore rec­om­mend­ing free treat­ment through a treat­ment net­work, which com­prises 75 psy­chol­o­gists and so­cial work­ers coun­try­wide.

The NRGP treat­ment pro­gramme of­fers fam­ily in­ter­ven­tion and debt-coun­selling ser­vices – at no cost – and is also able to sub­sidise in­pa­tient treat­ment for in­di­vid­u­als who meet the cri­te­ria.

0800 006 008

3076 675 0710.

TRAIN­ING: Train­ing pro­vided by the NRGP fo­cuses on iden­ti­fy­ing prob­lem gam­blers, un­der­stand­ing the ser­vices and role of the pro­gramme, and pro­vid­ing ad­vice re­gard­ing work­ing in a gam­bling en­vi­ron­ment.

This train­ing is sup­plied to em­ploy­ees, health­care work­ers and so­cial work­ers, as well as treat­ment pro­fes­sion­als and lay coun­sel­lors. The cour­ses range from ba­sic to ad­vanced and work­shops are also pro­vided for the pub­lic and pri­vate sec­tor.

4MEN­TOR­SHIP MAN­AGER: A cri­sis­man­age­ment ser­vice is avail­able specif­i­cally for gam­bling-in­dus­try em­ploy­ees. It in­cludes tele­phonic sup­port dur­ing a cri­sis and de­brief­ing af­ter a cri­sis, men­tor­ing ses­sions, an email fa­cil­ity to deal with queries and reg­u­lar meet­ings, if re­quired.


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