The late payer
1You’re tempted to say: “We can’t spend any more time chasing your cheques and listening to your excuses.” Instead, say this: “I’ve enjoyed our partnership, but you’ve been consistently late on payments, while we have continued to deliver on deadline. We can’t operate on that financial model so, unfortunately, we can’t continue our relationship.”
It’s important because you have made the business relationship equal, rather than creating a hierarchy. You are also not criticising their operational model or behaviour, but simply stating the fact that their payments have been delayed or are nonexistent.
Keep in mind that the client may respond with: “The cheque is forthcoming.” Great. Let them know that once the payments are caught up, you can revisit the possibility of future engagements. However, do not commit to anything, and know that you’ll probably find yourself having this same conversation with this client down the line.