The late payer

CityPress - - Tenders -

1You’re tempted to say: “We can’t spend any more time chas­ing your cheques and lis­ten­ing to your ex­cuses.” In­stead, say this: “I’ve en­joyed our part­ner­ship, but you’ve been con­sis­tently late on pay­ments, while we have con­tin­ued to de­liver on dead­line. We can’t op­er­ate on that fi­nan­cial model so, un­for­tu­nately, we can’t con­tinue our re­la­tion­ship.”

It’s im­por­tant be­cause you have made the busi­ness re­la­tion­ship equal, rather than cre­at­ing a hi­er­ar­chy. You are also not crit­i­cis­ing their op­er­a­tional model or be­hav­iour, but sim­ply stat­ing the fact that their pay­ments have been de­layed or are nonex­is­tent.

Keep in mind that the client may re­spond with: “The cheque is forth­com­ing.” Great. Let them know that once the pay­ments are caught up, you can re­visit the pos­si­bil­ity of fu­ture en­gage­ments. How­ever, do not com­mit to any­thing, and know that you’ll prob­a­bly find your­self hav­ing this same con­ver­sa­tion with this client down the line.

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