4You’re tempted to say: “My people just don’t want to hear you scream any more.” Instead, say this: “It’s my responsibility to provide you with the best service I can and, unfortunately, my team and I can’t do that because of the difference in our working cultures.”
It’s important because the end of the relationship is about your company culture, not theirs.
Keep in mind that if your client is a yeller or has a temper problem, you need to be prepared for yelling in this moment too.
There’s also a possibility that the client may disparage you or your company publicly.
Be ready to counter any arguments, but take the high road and don’t get defensive.
Ultimately, you have done what’s best for you, your company and your employees.