The diva

CityPress - - Tenders -

2You’re tempted to say: “You de­mand way too much of our time and we can’t make any money off of you.” In­stead, say this: “Un­for­tu­nately, based on the amount of time you need for a pro­ject of this scale, we can’t fit it into our work­load.”

It’s im­por­tant be­cause you make it about your bot­tom line, your avail­abil­ity and your busi­ness – not about their need­i­ness. Talk more about hours and busi­ness, and less about their be­hav­iour.

Keep in mind that you need to set bound­aries with your clients in fu­ture, whether that is a to­tal num­ber of hours you will work on a pro­ject or spe­cific times that you can be avail­able to them. This can help stave off the Sun­day evening “work emer­gency” from a needy client, or, at the min­i­mum, give you a doc­u­ment to point to that says Sun­day evenings are off lim­its.

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