2You’re tempted to say: “You demand way too much of our time and we can’t make any money off of you.” Instead, say this: “Unfortunately, based on the amount of time you need for a project of this scale, we can’t fit it into our workload.”
It’s important because you make it about your bottom line, your availability and your business – not about their neediness. Talk more about hours and business, and less about their behaviour.
Keep in mind that you need to set boundaries with your clients in future, whether that is a total number of hours you will work on a project or specific times that you can be available to them. This can help stave off the Sunday evening “work emergency” from a needy client, or, at the minimum, give you a document to point to that says Sunday evenings are off limits.