S 1

CityPress - - Business - COM­PILED BY NEESA MOOD­LEY

BE CY­BER­SAFE afer In­ter­net Day was marked on Tues­day. But how good are your in­ter­net-safety habits, re­ally? Candice Suther­land, cy­ber­li­a­bil­ity spe­cial­ist at Stalker Hutchi­son Ad­mi­ral, pro­vided the fol­low­ing safety tips: Be cau­tious about what you post on so­cial-me­dia sites. Crim­i­nals are able to fol­low your ev­ery move by track­ing your so­cial-me­dia ac­tiv­ity. Ac­ti­vat­ing geo­tag­ging fea­tures on devices, or “check-in” func­tions, pro­vides stalk­ers with your ex­act lo­ca­tions, and also pro­vides them with in­for­ma­tion per­tain­ing to your friends and fam­ily. Pho­tos shared on so­cial me­dia can be used by cy­ber­crim­i­nals to ob­tain per­sonal in­for­ma­tion such as your home ad­dress, li­cence plate num­ber, pass­port and ID num­ber. You should at­tempt to crop and blur ar­eas of pho­tos that con­tain per­sonal in­for­ma­tion be­fore you share im­ages. Re­view your monthly bank state­ments for any­thing out of the or­di­nary and alert the bank’s fraud depart­ment im­me­di­ately if any­thing looks odd. Watch out for R99 debit or­ders, which may not come up on your SMS no­ti­fi­ca­tions, but will be shown on your bank state­ments. Be ex­tra care­ful about ac­cess­ing your per­sonal ac­counts while us­ing a free Wi-Fi hot spot be­cause this can make you ex­tremely vul­ner­a­ble to hack­ers who wait for un­sus­pect­ing con­sumers to re­veal their per­sonal in­for­ma­tion. Phish­ing in­volves crim­i­nals send­ing you emails in an at­tempt to get you to re­veal your bank de­tails, pass­words as well as ID num­ber. You should never re­spond to or even use the click-through links in such emails. Rather, di­rectly con­tact the bank or com­pany that the email is sup­pos­edly from. Use dif­fer­ent pass­words for dif­fer­ent ac­counts and change your pass­words fre­quently. In­stall an­tivirus soft­ware on all devices and up­date it reg­u­larly.

23456 ANEW LEWIS CALL CEN­TRE fter be­ing re­ferred to the Na­tional Con­sumer Tri­bunal for the mis­selling of credit in­sur­ance, Lewis Group will launch a new call cen­tre in April to over­see credit ap­pli­ca­tions and limit any po­ten­tial mis­un­der­stand­ings of the costs, ser­vices and fees to be paid.

Jo­han Enslin, CEO of Lewis Group, ex­plains that af­ter the com­ple­tion of ev­ery credit sale ap­pli­ca­tion in a store, the man­ager will en­sure that the cus­tomer im­me­di­ately speaks to a call cen­tre agent.

“Only once the call cen­tre agent has com­pleted the re­view with the cus­tomer will the trans­ac­tion be ap­proved by the call cen­tre. Even though more than 50% of our busi­ness is with ex­ist­ing cus­tomers, all cus­tomers will go through this process.”

He says that the call will be be­tween the cus­tomer and the call cen­tre agent, and the store man­ager or store staff will not in­ter­vene.

The call cen­tre will ex­plain the terms and risks of the con­tract, check the em­ploy­ment sta­tus of the cus­tomer, ex­plain the cost of credit and re­mind the cus­tomer that they will re­ceive a signed copy of the con­tract be­fore they leave the store. The call cen­tre will also tell the cus­tomer that they have a five-day cool­ing-off pe­riod, dur­ing which they can change their mind about the pur­chase, and the con­tract can be can­celled with­out penal­ties.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.