BE CYBERSAFE afer Internet Day was marked on Tuesday. But how good are your internet-safety habits, really? Candice Sutherland, cyberliability specialist at Stalker Hutchison Admiral, provided the following safety tips: Be cautious about what you post on social-media sites. Criminals are able to follow your every move by tracking your social-media activity. Activating geotagging features on devices, or “check-in” functions, provides stalkers with your exact locations, and also provides them with information pertaining to your friends and family. Photos shared on social media can be used by cybercriminals to obtain personal information such as your home address, licence plate number, passport and ID number. You should attempt to crop and blur areas of photos that contain personal information before you share images. Review your monthly bank statements for anything out of the ordinary and alert the bank’s fraud department immediately if anything looks odd. Watch out for R99 debit orders, which may not come up on your SMS notifications, but will be shown on your bank statements. Be extra careful about accessing your personal accounts while using a free Wi-Fi hot spot because this can make you extremely vulnerable to hackers who wait for unsuspecting consumers to reveal their personal information. Phishing involves criminals sending you emails in an attempt to get you to reveal your bank details, passwords as well as ID number. You should never respond to or even use the click-through links in such emails. Rather, directly contact the bank or company that the email is supposedly from. Use different passwords for different accounts and change your passwords frequently. Install antivirus software on all devices and update it regularly.
23456 ANEW LEWIS CALL CENTRE fter being referred to the National Consumer Tribunal for the misselling of credit insurance, Lewis Group will launch a new call centre in April to oversee credit applications and limit any potential misunderstandings of the costs, services and fees to be paid.
Johan Enslin, CEO of Lewis Group, explains that after the completion of every credit sale application in a store, the manager will ensure that the customer immediately speaks to a call centre agent.
“Only once the call centre agent has completed the review with the customer will the transaction be approved by the call centre. Even though more than 50% of our business is with existing customers, all customers will go through this process.”
He says that the call will be between the customer and the call centre agent, and the store manager or store staff will not intervene.
The call centre will explain the terms and risks of the contract, check the employment status of the customer, explain the cost of credit and remind the customer that they will receive a signed copy of the contract before they leave the store. The call centre will also tell the customer that they have a five-day cooling-off period, during which they can change their mind about the purchase, and the contract can be cancelled without penalties.