IM­PROVES LIVES

Gaut­eng’s ser­vice-de­liv­ery in­ter­ven­tions en­sure peo­ple see real change, re­ports

CityPress - - Gauteng State Of The Province -

Lizzie Hlapo (69) can­not be­lieve that for the first time in her life she owns her own home. Pre­vi­ously she lived in a tin shack on the same prop­erty in the Kanana sub­urb of Ham­man­skraal, north of Tsh­wane. Hlapo has worked as a do­mes­tic helper for fam­i­lies in the cap­i­tal her whole life and al­ways dreamed of hav­ing her own kitchen.

This dream came true when David Makhura, the Gaut­eng premier, and Kgosientso Ramok­gopa, Tsh­wane’s mayor, of­fi­cially pre­sented her with her home on Fe­bru­ary 3.

She was one of 550 peo­ple who of­fi­cially re­ceived new RDP houses on the day as part of the Gaut­eng govern­ment’s Ntirhisano pro­gramme.

Most of th­ese peo­ple are, like her, al­ready old, but will now live in their own homes for the first time.

The Kanana Park hous­ing pro­ject has been on the go for al­most five years, but was dis­rupted and de­layed sev­eral times for var­i­ous rea­sons be­fore Makhura and his ad­min­is­tra­tion stepped in as part of the Ntirhisano pro­gramme.

This is one of many in­fra­struc­ture and ser­vice projects since the pro­gramme was launched on Septem­ber 11 2014 in which the Gaut­eng govern­ment has in­ter­vened and, with the com­mu­ni­ties, re­solved ser­vice-de­liv­ery de­lays in, among other places, Bekkers­dal, Mamelodi, Bronkhor­spruit, Reiger Park, Mo­gale City, Davey­ton, Tem­bisa, Alexandra, Princess, West­bury, Le­na­sia South and Soweto.

When he launched the pro­gramme, Makhura said the Ntirhisano ser­vice de­liv­ery re­sponse sys­tem needed to help his ad­min­is­tra­tion to change the way it worked, along with the neg­a­tive per­cep­tions sur­round­ing it. “We want to de­velop and im­ple­ment a prov­ince-wide ser­vice-de­liv­ery re­sponse sys­tem with the ca­pac­ity to solve com­mu­nity is­sues and im­prove the qual­ity of life of our peo­ple. This sys­tem will be or­gan­ised from ward to pro­vin­cial level and have the ca­pac­ity to reach out to Gaut­engers on house­hold or street level. We must be a govern­ment that is rooted in com­mu­ni­ties.”

Makhura added that com­mu­nity is­sues and com­plaints should flow through the sys­tem.

“We have com­mu­nity-de­vel­op­ment work­ers, health work­ers, se­cu­rity pa­trols and a range of com­mu­nity-based work­ers who are based in dif­fer­ent de­part­men­tal and govern­ment spheres. “We must be prop­erly or­gan­ised, co­or­di­nated and mo­bilised for ac­tion by the Ntirhisano ser­vice-de­liv­ery cen­tre.

“We want to strengthen lo­cal part­ner­ships and use lo­cal re­sources to ad­dress so­cioe­co­nomic needs.

“We are build­ing the in­te­grated Ntirhisano sys­tem not only as the govern­ment but with a se­ries of part­ners, in­clud­ing non­govern­men­tal or­gan­i­sa­tions, the pri­vate sec­tor, com­mu­ni­ties, and women’s, youth, work­ers’ and religious or­gan­i­sa­tions.

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