NED­BANK’S ATMs NOW TALK BACK

CityPress - - Business - HOPEWELL RADEBE busi­ness@city­press.co.za

Ned­bank has launched the first ATM on the African con­ti­nent that al­lows cus­tomers to in­ter­act with a bank em­ployee via video stream­ing.

Dur­ing its first half-cen­tury, the ATM has changed the world in fun­da­men­tal ways and Ned­bank’s de­vice in ef­fect trans­forms a con­ven­tional ATM into an in­ter­ac­tive, on-screen bank­ing ses­sion with a teller – a ser­vice that is ul­ti­mately planned to be avail­able day or night.

Brian Duguid, Ned­bank’s manag­ing ex­ec­u­tive of in­te­grated chan­nels, said the project of en­abling clients to en­gage with a hu­man teller would even­tu­ally pro­vide a 24-hour bank­ing fa­cil­ity at a con­ven­tional ATM.

In ad­di­tion, Ned­bank plans to be­gin with the ex­ten­sion of its bank­ing hours.

Apart from the video fa­cil­ity where clients can see and talk to a teller while trans­act­ing, the new ATM boasts other ad­di­tional fea­tures. Busi­ness and in­di­vid­ual clients will be able to make large de­posits and with­drawals at un­con­ven­tional busi­ness hours with­out the need to go in­side the bank.

It al­lowed card­less de­posits and with­drawals ex­ceed­ing con­ven­tional ATM lim­its and recog­nised the new ID cards, said Ri­gardt Stah­mer, Ned­bank’s head of chan­nel of self-ser­vice bank­ing.

“It also en­ables branch staff – called ser­vice cham­pi­ons – to have a real-time view of a client’s de­tails and al­lows clients to ex­pe­ri­ence a more per­son­alised in­ter­ac­tion when trans­act­ing at our self­ser­vice de­vices,” Stah­mer told City Press this week.

Duguid said they had en­sured that the safety of clients’ ac­counts was not com­pro­mised. As a re­sult, the in­ter­ac­tive teller “boasts in­dus­try-lead­ing se­cu­rity fea­tures such as a built-in ID and sig­na­ture [ver­i­fier]”.

He said the bank was con­tin­u­ing to in­vest in newer, tighter and sim­pler se­cu­rity fea­tures on the de­vices “be­cause we take their money se­ri­ously”.

Preni Naidoo, Ned­bank’s di­vi­sional ex­ec­u­tive of self-ser­vice bank­ing, said their re­search showed that clients still wanted to en­gage with a hu­man be­ing.

The tech­nol­ogy there­fore pro­vides the client with the ex­pe­ri­ence of talk­ing to a teller while us­ing an ATM in a man­ner that speeds up the self-bank­ing process.

Ned­bank has more than 800 branches and 3 500 ATMs through­out the coun­try.

It is also ac­ces­si­ble through Boxer and Pick n Pay stores, like most banks.

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