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COM­PILED BY AN­GELIQUE RUZ­ICKA

CityPress - - Business -

WATCH OUT FOR ID THEFT

In the per­sonal loan sec­tor, im­per­son­ation or iden­tity theft is the num­ber one con­trib­u­tor to fraud, and men be­tween the ages of 28 and 40 are the pri­mary tar­gets. This is fol­lowed by credit card trans­ac­tion dis­putes and phish­ing fraud.

Ac­cord­ing to the SA Fraud Preven­tion Ser­vice (SAFPS), iden­tity theft in the coun­try has in­creased sub­stan­tially over the past six years and is still do­ing so as more trans­ac­tions are done elec­tron­i­cally.

Manie van Schalk­wyk of the SAFPS says: “The prob­lem is that vic­tims usu­ally only dis­cover that they were the vic­tims of iden­tity theft once they are neg­a­tively listed for non­pay­ment of ac­counts opened in their names, or once their credit or loan ap­pli­ca­tions are re­jected.”

If you are wor­ried that you may be­come a vic­tim of fraud, you can ask the credit bureau to put an alert on your name and you will be no­ti­fied if any­one tries to open a fraud­u­lent ac­count in your name.

You can also reg­is­ter as a vic­tim with the SAFPS for free.

Con­tact the SAFPS on 086 010 1248 or SMS the key­word PROTECTID to 43366 and you will be con­tacted di­rectly.

CAPITEC AND FNB LEAD IN CUS­TOMER SAT­IS­FAC­TION SUR­VEY

Ac­cord­ing to the SA Cus­tomer Sat­is­fac­tion In­dex (Sacsi), over­all sat­is­fac­tion with South African banks has im­proved, and Capitec is lead­ing the way for the fifth year in a row.

Fran­cois Viviers, Capitec’s mar­ket­ing and cor­po­rate af­fairs brand man­ager, says: “We are hon­oured to have been named South Africa’s favourite bank in the Sacsi for the fifth year run­ning and are en­cour­aged by the recog­ni­tion our clients give us. We are see­ing more than 120 000 new cus­tomers open­ing ac­counts each month, which is proof that our sim­pli­fied prod­uct so­lu­tion is giv­ing our clients what they need – sim­plic­ity, trans­parency and af­ford­abil­ity.”

Mean­while, FNB was ranked the best in all dig­i­tal bank­ing chan­nels among South Africa’s five ma­jor banks for its bank­ing app, re­tail on­line bank­ing, wealth on­line bank­ing, small busi­ness on­line bank­ing, en­ter­prise busi­ness on­line bank­ing and cell­phone bank­ing.

Yolande Steyn, the head of in­no­va­tion at FNB, says: “We are hon­oured to re­ceive this ac­co­lade for the fifth year run­ning. This achieve­ment would not have been pos­si­ble with­out the sup­port of our cus­tomers, who have been with us through­out our dig­i­tal jour­ney from day one.”

NCR IS­SUES COM­PLI­ANCE NO­TICES

The Na­tional Credit Reg­u­la­tor (NCR) has is­sued com­pli­ance no­tices to six un­reg­is­tered credit providers, in­struct­ing them to ap­ply to the NCR to be reg­is­tered as credit providers.

It urges con­sumers to only ap­ply for credit from credit providers who are reg­is­tered with the NCR, and to re­port un­reg­is­tered credit providers.

This fol­lowed in­ves­ti­ga­tions by the NCR in the North­ern Cape and Lim­popo into un­reg­is­tered credit providers.

Jacqueline Peters, man­ager of in­ves­ti­ga­tions and en­force­ment at the NCR, says: “Credit providers are re­minded that any per­son or en­tity that is in­volved in the pro­vi­sion of credit is re­quired to be reg­is­tered with the NCR as a credit provider, ir­re­spec­tive of the num­ber of agree­ments and/or the value of the prin­ci­pal debt.

“The NCR will con­tinue with op­er­a­tions to mon­i­tor un­reg­is­tered en­ti­ties around the coun­try, and will bring ap­pli­ca­tions to the Na­tional Con­sumer Tri­bunal to have credit agree­ments con­cluded by un­reg­is­tered en­ti­ties de­clared un­law­ful.”

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