COMPILED BY ANGELIQUE RUZICKA
WATCH OUT FOR ID THEFT
In the personal loan sector, impersonation or identity theft is the number one contributor to fraud, and men between the ages of 28 and 40 are the primary targets. This is followed by credit card transaction disputes and phishing fraud.
According to the SA Fraud Prevention Service (SAFPS), identity theft in the country has increased substantially over the past six years and is still doing so as more transactions are done electronically.
Manie van Schalkwyk of the SAFPS says: “The problem is that victims usually only discover that they were the victims of identity theft once they are negatively listed for nonpayment of accounts opened in their names, or once their credit or loan applications are rejected.”
If you are worried that you may become a victim of fraud, you can ask the credit bureau to put an alert on your name and you will be notified if anyone tries to open a fraudulent account in your name.
You can also register as a victim with the SAFPS for free.
Contact the SAFPS on 086 010 1248 or SMS the keyword PROTECTID to 43366 and you will be contacted directly.
CAPITEC AND FNB LEAD IN CUSTOMER SATISFACTION SURVEY
According to the SA Customer Satisfaction Index (Sacsi), overall satisfaction with South African banks has improved, and Capitec is leading the way for the fifth year in a row.
Francois Viviers, Capitec’s marketing and corporate affairs brand manager, says: “We are honoured to have been named South Africa’s favourite bank in the Sacsi for the fifth year running and are encouraged by the recognition our clients give us. We are seeing more than 120 000 new customers opening accounts each month, which is proof that our simplified product solution is giving our clients what they need – simplicity, transparency and affordability.”
Meanwhile, FNB was ranked the best in all digital banking channels among South Africa’s five major banks for its banking app, retail online banking, wealth online banking, small business online banking, enterprise business online banking and cellphone banking.
Yolande Steyn, the head of innovation at FNB, says: “We are honoured to receive this accolade for the fifth year running. This achievement would not have been possible without the support of our customers, who have been with us throughout our digital journey from day one.”
NCR ISSUES COMPLIANCE NOTICES
The National Credit Regulator (NCR) has issued compliance notices to six unregistered credit providers, instructing them to apply to the NCR to be registered as credit providers.
It urges consumers to only apply for credit from credit providers who are registered with the NCR, and to report unregistered credit providers.
This followed investigations by the NCR in the Northern Cape and Limpopo into unregistered credit providers.
Jacqueline Peters, manager of investigations and enforcement at the NCR, says: “Credit providers are reminded that any person or entity that is involved in the provision of credit is required to be registered with the NCR as a credit provider, irrespective of the number of agreements and/or the value of the principal debt.
“The NCR will continue with operations to monitor unregistered entities around the country, and will bring applications to the National Consumer Tribunal to have credit agreements concluded by unregistered entities declared unlawful.”