On the



Capitec has se­cured sev­eral top spots in in­sight agency Co­lu­mi­nate’s sixth an­nual internet bank­ing SITE­is­fac­tion sur­vey. It won the digital bank­ing cat­e­gory, marginally beat­ing First Na­tional Bank, which came sec­ond, but came in miles ahead of Ned­bank and Stan­dard Bank, which were tied for third place with a pal­try 61 points. While Absa made sig­nif­i­cant im­prove­ments, it trailed the field with 55 points.

Elna Pre­to­rius, co-founder and di­rec­tor at Co­lu­mi­nate, says: “From a digital per­spec­tive, Capitec has al­ways been a strong chal­lenger to FNB. Its ef­forts have fi­nally paid off this year as its cus­tomers rated their sat­is­fac­tion of the bank’s ser­vice of­fer­ing higher than that of its com­peti­tors.

“While Stan­dard Bank ex­pe­ri­enced some fluc­tu­a­tions in the level of its digital bank­ing sat­is­fac­tion lev­els over the past three years due to var­i­ous re­designs and ser­vice out­ages, Ned­bank has yet to shift the nee­dle as the bank con­tin­ues to of­fer a mid­dle-of-the-road so­lu­tion and ex­pe­ri­ence, ac­cord­ing to its cus­tomers.”

Capitec also se­cured top hon­ours in the mo­bile bank­ing cat­e­gory, but FNB beat it by a frac­tion (0.8 per­cent­age points) to hold on to the top po­si­tion in the internet bank­ing cat­e­gory.


It’s the start of the tax sea­son, which comes with the dilemma of whether to sub­mit your tax re­turn your­self or get a pro­fes­sional in. Re­nier Nell, mas­ter tax prac­ti­tioner and di­rec­tor of In­no­va­tive Ac­count­ing So­lu­tions, says that in­di­vid­u­als should con­sider us­ing a qual­i­fied tax prac­ti­tioner so they can save money and stay abreast of ever-chang­ing tax reg­u­la­tions.

When hir­ing a tax prac­ti­tioner, he sug­gests you do the fol­low­ing:

Get re­fer­rals: “Get a re­fer­ral from your fi­nan­cial ad­viser, your banker or a busi­ness col­league be­cause they will most likely have a good un­der­stand­ing of your over­all needs, as well as know who is trust­wor­thy and best suited to ful­fil them.”

Find out if they are reg­is­tered: Nell says prac­ti­tion­ers must be reg­is­tered with the SA Rev­enue Ser­vice and the SA In­sti­tute of Tax Prac­ti­tion­ers. En­sure they are be­fore you sign on.

Ask about fees: make a de­ci­sion.

“How­ever, the cheap­est quote is not al­ways the most cost-ef­fec­tive in the end, nor does the most ex­pen­sive quote equate to the most ef­fi­cient ser­vice. Bide your time and weigh up your op­tions.”


TGet three quotes be­fore you he Fi­nan­cial Ser­vices Board (FSB) is warn­ing mem­bers of the pub­lic not to deal with Ali­cia Solomons, who is claim­ing to act on be­half of JD Mar­ble Fu­neral Direc­tors.

The com­pany is an au­tho­rised fi­nan­cial ser­vices provider (FSP num­ber 46807), but Solomons is not au­tho­rised to deal with clients in the way that she has and she does not have a valid FSP num­ber.

Solomons claims that she can help peo­ple trace un­claimed pen­sion and prov­i­dent fund ben­e­fits that may be due to them. She then re­quests a fee for do­ing this search.

The FSB says the pub­lic must be cau­tious when en­gag­ing with a fund trac­ing agent be­cause only the re­tire­ment fund, the ad­min­is­tra­tor and le­git­i­mate trac­ing agents have ac­cess to the records of the funds.

The FSB adds that any­one claim­ing to have ac­cess to a data­base of un­claimed ben­e­fits is not be­ing truth­ful.

Check with the FSB if the per­son or in­sti­tu­tion you are deal­ing with is le­git­i­mate – toll free num­ber: 080 011 0443; web­site: fsb.co.za.

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