CAPITEC TOPS BANKING SURVEY
Capitec has secured several top spots in insight agency Columinate’s sixth annual internet banking SITEisfaction survey. It won the digital banking category, marginally beating First National Bank, which came second, but came in miles ahead of Nedbank and Standard Bank, which were tied for third place with a paltry 61 points. While Absa made significant improvements, it trailed the field with 55 points.
Elna Pretorius, co-founder and director at Columinate, says: “From a digital perspective, Capitec has always been a strong challenger to FNB. Its efforts have finally paid off this year as its customers rated their satisfaction of the bank’s service offering higher than that of its competitors.
“While Standard Bank experienced some fluctuations in the level of its digital banking satisfaction levels over the past three years due to various redesigns and service outages, Nedbank has yet to shift the needle as the bank continues to offer a middle-of-the-road solution and experience, according to its customers.”
Capitec also secured top honours in the mobile banking category, but FNB beat it by a fraction (0.8 percentage points) to hold on to the top position in the internet banking category.
CONSIDER ASKING FOR HELP WITH TAX
It’s the start of the tax season, which comes with the dilemma of whether to submit your tax return yourself or get a professional in. Renier Nell, master tax practitioner and director of Innovative Accounting Solutions, says that individuals should consider using a qualified tax practitioner so they can save money and stay abreast of ever-changing tax regulations.
When hiring a tax practitioner, he suggests you do the following:
Get referrals: “Get a referral from your financial adviser, your banker or a business colleague because they will most likely have a good understanding of your overall needs, as well as know who is trustworthy and best suited to fulfil them.”
Find out if they are registered: Nell says practitioners must be registered with the SA Revenue Service and the SA Institute of Tax Practitioners. Ensure they are before you sign on.
Ask about fees: make a decision.
“However, the cheapest quote is not always the most cost-effective in the end, nor does the most expensive quote equate to the most efficient service. Bide your time and weigh up your options.”
FSB WARNING: ALICIA SOLOMONS FRAUD
TGet three quotes before you he Financial Services Board (FSB) is warning members of the public not to deal with Alicia Solomons, who is claiming to act on behalf of JD Marble Funeral Directors.
The company is an authorised financial services provider (FSP number 46807), but Solomons is not authorised to deal with clients in the way that she has and she does not have a valid FSP number.
Solomons claims that she can help people trace unclaimed pension and provident fund benefits that may be due to them. She then requests a fee for doing this search.
The FSB says the public must be cautious when engaging with a fund tracing agent because only the retirement fund, the administrator and legitimate tracing agents have access to the records of the funds.
The FSB adds that anyone claiming to have access to a database of unclaimed benefits is not being truthful.
Check with the FSB if the person or institution you are dealing with is legitimate – toll free number: 080 011 0443; website: fsb.co.za.