OUTSURANCE CEO TO BE CHARGED OVER VIDEO
The CEO of direct insurance giant OUTsurance and other senior managers are set to face the music after a junior employee posted a Father’s Day video that was interpreted to be racist on its Twitter account.
In response, OUTsurance withdrew the video and posted a tweet apologising for it.
OUTsurance CEO Willem Roos said nothing would be done to the unnamed junior staff member, who allegedly posted the video, but senior employees – including him – would face an internal disciplinary hearing. He declined to name the charges against him and his colleagues.
Roos, who also founded the company, said that following the outrage over the video, numerous clients cancelled their policies. He declined to disclose how much money the company had lost.
“I personally called all the clients [who cancelled] to apologise for the matter,” Roos said.
He denied that the company offered discounted premiums to several clients who threatened to cancel their policies. “OUTsurance did not offer any [clients] additional discounts over and above our normal retention discount. Having a single client cancelling due to our mistake is terrible for OUTsurance. Fortunately, the majority of clients decide to stay after we explained clearly what happened and apologised.”
However, according to a snap survey by City Press on social media, many people seemed to have cancelled their policies. Some even mentioned alternative black-owned insurance companies to sign up with on Twitter.
A Twitter user claimed to have suddenly received a message reminding her of an OUTbonus payout that was due to her next year. Another said she had her premium discounted by almost R500. –