CityPress - - Business - Le­setja Malope

The CEO of di­rect insurance gi­ant OUTsurance and other se­nior man­agers are set to face the mu­sic af­ter a ju­nior em­ployee posted a Fa­ther’s Day video that was in­ter­preted to be racist on its Twit­ter ac­count.

In re­sponse, OUTsurance with­drew the video and posted a tweet apol­o­gis­ing for it.

OUTsurance CEO Willem Roos said noth­ing would be done to the un­named ju­nior staff mem­ber, who al­legedly posted the video, but se­nior em­ploy­ees – in­clud­ing him – would face an in­ter­nal dis­ci­plinary hear­ing. He de­clined to name the charges against him and his col­leagues.

Roos, who also founded the com­pany, said that fol­low­ing the out­rage over the video, nu­mer­ous clients can­celled their poli­cies. He de­clined to dis­close how much money the com­pany had lost.

“I per­son­ally called all the clients [who can­celled] to apol­o­gise for the mat­ter,” Roos said.

He de­nied that the com­pany of­fered dis­counted pre­mi­ums to sev­eral clients who threat­ened to can­cel their poli­cies. “OUTsurance did not of­fer any [clients] ad­di­tional dis­counts over and above our nor­mal re­ten­tion dis­count. Hav­ing a sin­gle client can­celling due to our mis­take is ter­ri­ble for OUTsurance. For­tu­nately, the ma­jor­ity of clients de­cide to stay af­ter we ex­plained clearly what hap­pened and apol­o­gised.”

How­ever, ac­cord­ing to a snap sur­vey by City Press on so­cial media, many peo­ple seemed to have can­celled their poli­cies. Some even men­tioned al­ter­na­tive black-owned insurance com­pa­nies to sign up with on Twit­ter.

A Twit­ter user claimed to have sud­denly re­ceived a mes­sage re­mind­ing her of an OUTbonus pay­out that was due to her next year. An­other said she had her premium dis­counted by al­most R500. –

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