Turn to the Consumer Protection Act
If your parents have been conned into buying an item, they have certain rights about returns and refunds under the Consumer Protection Act (CPA).
Here’s how you can help them get their money back if they are not satisfied with what they have been persuaded to buy:
. Once an agreement has been entered into, there are limited ways to cancel it. If you had an opportunity to inspect the goods before delivery, there is only a cooling off period of five working days if direct marketing took place.
WHAT ELSE CAN YOU DO?
“The only other time you can cancel the transaction after the goods are delivered is if the goods are in some way defective. But this has to happen within six months after purchase,” says Mphahlele.
“This right applies whether or not you could have detected the defect before taking delivery of the goods.”
If more than one product was delivered, you can refuse everything.
. You have a right to a reasonable opportunity to examine the goods to see
It’s vital to keep the lines of communication open with your parents, and educate them about the traps they could fall into if they are not careful with their finances and personal documentation. if they are acceptable. If they are not, you must return them within 10 business days after delivery.
Make sure your parents try out the goods as soon as they are delivered.
. “Section 39 of the CPA deals with agreements that are entered into with persons lacking legal capacity.
“It provides that an agreement for goods or services would be void if entered into with an individual who has been declared mentally unfit by a competent court,” says Mphahlele.