Turn to the Con­sumer Pro­tec­tion Act

CityPress - - Business -

If your par­ents have been conned into buying an item, they have cer­tain rights about re­turns and re­funds un­der the Con­sumer Pro­tec­tion Act (CPA).

Here’s how you can help them get their money back if they are not sat­is­fied with what they have been per­suaded to buy:

. Once an agree­ment has been en­tered into, there are lim­ited ways to can­cel it. If you had an op­por­tu­nity to in­spect the goods be­fore de­liv­ery, there is only a cool­ing off pe­riod of five work­ing days if di­rect mar­ket­ing took place.


“The only other time you can can­cel the trans­ac­tion af­ter the goods are de­liv­ered is if the goods are in some way de­fec­tive. But this has to hap­pen within six months af­ter pur­chase,” says Mphahlele.

“This right ap­plies whether or not you could have de­tected the de­fect be­fore tak­ing de­liv­ery of the goods.”

If more than one prod­uct was de­liv­ered, you can refuse ev­ery­thing.

. You have a right to a rea­son­able op­por­tu­nity to ex­am­ine the goods to see

It’s vi­tal to keep the lines of com­mu­ni­ca­tion open with your par­ents, and ed­u­cate them about the traps they could fall into if they are not care­ful with their fi­nances and per­sonal doc­u­men­ta­tion. if they are ac­cept­able. If they are not, you must re­turn them within 10 busi­ness days af­ter de­liv­ery.

Make sure your par­ents try out the goods as soon as they are de­liv­ered.

. “Sec­tion 39 of the CPA deals with agree­ments that are en­tered into with per­sons lack­ing le­gal ca­pac­ity.

“It pro­vides that an agree­ment for goods or ser­vices would be void if en­tered into with an in­di­vid­ual who has been de­clared men­tally un­fit by a com­pe­tent court,” says Mphahlele.

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