HEARD on the street

CityPress - - Business - COM­PILED BY AN­GELIQUE RUZ­ICKA

BANK RANK­ING SHOWS CAPITEC IS STILL AHEAD OF THE REST

To com­ple­ment and cor­rob­o­rate data through a cus­tomer ex­pe­ri­ence lens, Brand­sEye, af­ter part­ner­ing with cus­tomer ex­pe­ri­ence ex­pert Ju­lia Ahlfeldt, has just re­leased its 2017 Bank­ing Sen­ti­ment In­dex.

To rank the banks by sen­ti­ment and gauge pub­lic opin­ion, Brand­sEye tracked 1 790 933 so­cial-me­dia posts about the big five banks be­tween Septem­ber last year and Au­gust this year.

Key find­ings showed that:

. Capitec scored the high­est net sen­ti­ment, with 13.5%, for the third year in a row.

. Absa re­ceived the low­est over­all net sen­ti­ment, scor­ing -24.5%, with Ned­bank and Stan­dard Bank not far be­hind.

. None of the banks got fly­ing colours, and con­sumers have com­mon con­cerns about value, ease of prod­uct use, res­o­lu­tion of is­sues and de­liv­ery on prom­ises.

. Ahlfeldt’s Net Ex­pe­ri­ence Ef­fect – a barom­e­ter for the health of brands’ cus­tomer ex­pe­ri­ences – also places Capitec as the leader, with Absa com­ing in last.

These and other re­sults high­light the mar­ket gaps and op­por­tu­ni­ties that new­com­ers such as TymeDig­i­tal and Dis­cov­ery may lever­age, re­in­forc­ing that the in­dus­try is ripe for dis­rup­tion next year.

FSB IS­SUES WARN­ING ABOUT UN­DER THE RADAR IN­VEST­MENTS

The Fi­nan­cial Ser­vices Board (FSB) is warn­ing the pub­lic to act with cau­tion when deal­ing with Thapelo Mathibe of Un­der the Radar In­vest­ments. In terms of the Fi­nan­cial Ad­vi­sory and In­ter­me­di­ary Ser­vices Act, the en­tity is not au­tho­rised to ren­der any fi­nan­cial ad­vice and in­ter­me­di­ary ser­vices.

The FSB said that Mathibe lives in GaRankuwa near Pre­to­ria and claims his com­pany teaches peo­ple how to trade on the stock mar­ket. He trades on their be­half, but does not pay peo­ple their re­turns. He also prom­ises peo­ple that his com­pany is reg­is­tered with the FSB.

It is the FSB’s view that Un­der the Radar In­vest­ments is mis­lead­ing the pub­lic by claim­ing that it has an FSB li­cence.

The FSB en­cour­ages con­sumers who wish to con­duct fi­nan­cial ser­vices with an in­sti­tu­tion or per­son to check if the in­sti­tu­tion or per­son is au­tho­rised to ren­der fi­nan­cial ser­vices.

Con­tact the FSB via its web­site fsb.co.za, or call 080 011 0443 toll free.

FAM­ILY AS­SIST COVER CONTRAVENES ACT

The Fi­nan­cial Ser­vices Board (FSB) is telling con­sumers not to deal with Fam­ily As­sist Cover and its agents. The en­tity claims it is a reg­is­tered fi­nan­cial ser­vices provider.

In terms of the Fi­nan­cial Ad­vi­sory and In­ter­me­di­ary Ser­vices Act, Fam­ily As­sist Cover is not au­tho­rised to ren­der any fi­nan­cial ad­vice and in­ter­me­di­ary ser­vices.

The FSB has re­ceived in­for­ma­tion that Fam­ily As­sist Cover is us­ing the logo and fi­nan­cial ser­vices provider (FSP) num­ber of KGA Life Lim­ited (15980) to sell poli­cies, stat­ing that it is un­der­writ­ten by KGA Life Lim­ited.

KGA Life Lim­ited does not and has not un­der­writ­ten any poli­cies for Fam­ily As­sist Cover.

Fam­ily As­sist Cover is also pur­port­ing to be un­der­writ­ten by Avbob Mu­tual As­sur­ance So­ci­ety (FSP num­ber 20656). Avbob Mu­tual As­sur­ance So­ci­ety has con­firmed that it does not and has not un­der­writ­ten any poli­cies for Fam­ily As­sist Cover.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.