Re­new car li­cence at post of­fice

Diamond Fields Advertiser - - NEWS - PATSY BEANGSTROM NEWS ED­I­TOR

MO­TOR ve­hi­cle li­cences in Kimberley can, from the be­gin­ning of this month, only be re­newed at the South African Post Of­fice.

The re­lo­ca­tion of the renewal of mo­tor ve­hi­cle li­cence ser­vice from lo­cal mu­nic­i­pal­i­ties to the South African Post Of­fice kicked off in the North­ern Cape in June this year in some towns. How­ever, in Kimberley mo­torists could still re­new their mo­tor ve­hi­cle li­cences at the traf­fic depart­ment.

Mu­nic­i­pal spokesper­son, Sello Mat­sie, said yes­ter­day that the Sol Plaatje Mu­nic­i­pal­ity re­ceived com­mu­ni­ca­tion from the Depart­ment of Trans­port, Safety and Li­ai­son that the func­tion would be taken over by the South African Post Of­fice from Au­gust 1.

“How­ever, be­cause this was a tran­si­tion process, both the mu­nic­i­pal­ity and the post of­fice would con­tinue to of­fer the ser­vice for the month of Au­gust. From Septem­ber 1, ve­hi­cle li­cences can only be re­newed at the post of­fice,” said Mat­sie.

He added that the process had al­ready taken place in the rest of the Province and Kimberley was the last town where it has been im­ple­mented.

Mem­bers of the public in­di­cated yes­ter­day that there had been no no­ti­fi­ca­tion of the change-over.

“The sit­u­a­tion at the post of­fice is chaotic,” a mem­ber of the public said yes­ter­day. “One per­son had to stand in the queue for more than two hours and when he got to the counter he was in­formed that there was no more pa­per so they couldn’t help him.”

Mat­sie added yes­ter­day that the mu­nic­i­pal­ity noted the chal­lenges raised by the public. “How­ever, we are just an agency of the pro­vin­cial of­fice, so our hands are tied.”

He re­minded the public that the post of­fice was also in­volved in the is­su­ing of ve­hi­cle li­cence discs. “The renewal of ac­tual driv­ing li­cences is still done at the li­cens­ing depart­ment of the mu­nic­i­pal­ity.”

Spokesper­son for the Depart­ment of Trans­port, Safety and Li­ai­son, Kei­tumetse Moti­coe, con­firmed yes­ter­day that the Mo­tor Ve­hi­cles Re­newals (MVL) func­tion was done at all post of­fices in the North­ern Cape.

Ac­ces­si­ble

“The func­tion has been re­lo­cated from all mu­nic­i­pal­i­ties with the vi­sion of making the ser­vice more ac­ces­si­ble and ef­fi­cient to the peo­ple of the Province as it will be avail­able for longer op­er­at­ing hours as well as on Satur­days, which was not avail­able at mu­nic­i­pal­i­ties. The post of­fice also has speed point ser­vices for the con­ve­nience of clients, ded­i­cated queues that are ex­clu­sively for MVL and res­i­dents are no longer bound by mu­nic­i­pal bound­aries and can now re­new at any South African Post Of­fice within the bound­aries of the Province.”

She added that the re­lo­ca­tion of the func­tion com­menced on June 1, 2017, when 10 post of­fices be­gan to per­form the func­tion. The sec­ond phase of the func­tion oc­curred a year later in July 2018, when an ad­di­tional 15 post of­fices were rolled out.

The last 18 post of­fices be­gan op­er­a­tions on Septem­ber 1 this year. Only three mu­nic­i­pal­i­ties in the Province, namely Garies, Hanover and Phillip­stown, still con­duct the MVL renewal func­tion as there are no post of­fices in these towns.”

She added that both the first and sec­ond phase were ac­com­pa­nied by com­mu­ni­ca­tion on var­i­ous me­dia plat­forms in the Province in­clud­ing press re­leases, ra­dio ad­verts an­nounc­ing the re­lo­ca­tion, flyer dis­tri­bu­tion and posters.

“The post of­fice and mu­nic­i­pal­ity also of­fered the ser­vice con­cur­rently for a month with ev­ery phase to en­sure com­mu­ni­ca­tion and ser­vices still reached the peo­ple.”

Ac­cord­ing to Moti­coe, the first and sec­ond phase had been a smooth tran­si­tion with only a few teething prob­lems, such as sys­tem chal­lenges. “These are ex­pected with any new sys­tem but have since been re­solved. We are con­fi­dent the post of­fice will con­tinue to de­liver an ef­fi­cient ser­vice and their ca­pac­ity will meet the de­mand.”

She added fur­ther that de­pend­ing on the num­bers of the pop­u­la­tion, the ser­vice points in the re­spec­tive post of­fices may be in­creased, and nec­es­sary mon­i­tor­ing would con­tinue to en­sure that the com­mu­nity de­rived the de­sired con­ve­nience.

“An ex­am­ple of in­creased ca­pac­ity be­ing built into the func­tion is Ku­ru­man, Kathu, Uping­ton and Kimberley, in or­der to be able to meet the pres­sure re­quire­ments of the func­tion,” Moti­coe said.

“We also note that the post of­fice might have chal­lenges dur­ing grant pay­ments time and we have re­quested the post of­fice to cre­ate ad­di­tional space for the ex­clu­sive util­i­sa­tion of the MVL renewal func­tion.”

Moti­coe stated that the depart­ment was cur­rently fi­nal­is­ing the me­dia cam­paign which would fur­ther com­mu­ni­cate the fi­nal­i­sa­tion of the re­lo­ca­tion of MVL from mu­nic­i­pal­i­ties to the post of­fice.

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