Steady record of keep­ing its cus­tomers happy

Financial Mail - Investors Monthly - - Analysis -

Com­pu­Cle­ar­ing CEO Arnold Gar­ber ad­mits his com­pany is not for ev­ery in­vestor. The group, which spe­cialises in mak­ing and sell­ing soft­ware to clear goods through cus­toms, has made a habit of grad­u­ally in­creas­ing earn­ings ev­ery year since its list­ing its 1998, rather than shoot­ing the lights out.

Gar­ber ac­knowl­edges his group is more con­cerned with keep­ing its ex­ist­ing clients happy than go­ing af­ter new busi­ness. With a 60% mar­ket share, he rea­sons that it stands to lose more if its ser­vice lev­els drop off for its ex­ist­ing cus­tomers as a re­sult of get­ting dis­tracted go­ing af­ter new op­por­tu­ni­ties.

With a staff of only 80, he ar­gues the group’s re­sources could be stretched in serv­ing its long-stand­ing cus­tomers, as well see­ing to the needs of its new cus­tomers.

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