Steady record of keeping its customers happy
CompuClearing CEO Arnold Garber admits his company is not for every investor. The group, which specialises in making and selling software to clear goods through customs, has made a habit of gradually increasing earnings every year since its listing its 1998, rather than shooting the lights out.
Garber acknowledges his group is more concerned with keeping its existing clients happy than going after new business. With a 60% market share, he reasons that it stands to lose more if its service levels drop off for its existing customers as a result of getting distracted going after new opportunities.
With a staff of only 80, he argues the group’s resources could be stretched in serving its long-standing customers, as well seeing to the needs of its new customers.