DWT SECURITIES IS A DERIVATIVE
based brokerage that is entirely onlinefocused. It describes itself as a business that focuses on providing clients with quick responses and personalised service that exceeds their expectations.
Active day traders are DWT’s main market. These clients have direct market access and the necessary tools for technical analysis, and they can implement algorithmic trading. Most clients have some short exposure to the market. A total of 85% are confident that they don’t need a dedicated broker to assist them with trading, which indicates that the firm’s clients are seasoned traders. Almost 60% place more than 12 trades a month.
The firm fares especially well on responsiveness and transparency. Emailed queries are answered swiftly and professionally, with comprehensive feedback provided.
Clients describe the firm’s service as efficient, helpful and accessible. More than 70% rate overall satisfaction with service
as excellent and 76% give the same rating to value for money.
DWT is good at keeping clients satisfied: it ranks second in this year’s People’s Choice award after having won it in the two previous years.