Re­spon­sive­ness and & trans­parency

Financial Mail - Investors Monthly - - Cover Story -

This mea­sures the ef­fi­ciency and time of re­sponses to our mys­tery shop­ping exer- cise and the trans­parency of the in­for­ma­tion pro­vided both on the web­site and in our com­mu­ni­ca­tion with the bro­kers. Trans­parency lev­els are gen­er­ally ex­cel­lent, hav­ing im­proved tremen­dously over the past few years. In terms of re­spon­sive­ness, while the bro­kers ranked here were ex­cel­lent, there were a few who were tardy.

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