CALL CAN­CELLED

Finweek English Edition - - Openers -

COM­PA­NIES ARE NOT SUP­POSED to make can­celling an ac­count easy, but try­ing to get hold of a con­sul­tant at the Vo­da­com call cen­tre proved to be a trial by fire.

While there are a plethora of op­tions that may or may not get you through to a con­sul­tant, look­ing for in­for­ma­tion on how to can­cel an ac­count led me to the last choice on the sec­ond set of op­tions – press­ing zero and zero for those who are curious.

Forty-five min­utes later I had heard Vo­da­com wish me and my fam­ily well over the fes­tive sea­son three or four times, ask­ing me to drive care­fully over the hol­i­day pe­riod. Maybe they should up­date their mes­sages.

On my sec­ond at­tempt I se­lected the op­tions to con­nect me to the up­grade de­part­ment, which turned out to be the can­cel­la­tions de­part­ment as well. Un­for­tu­nately, this is not men­tioned in the list of op­tions and I ended up wast­ing the bet­ter part of an hour be­cause of this. Can­celling the ac­count took less than a minute with an ex­tremely ef­fi­cient agent, but this did noth­ing to tem­per my an­noy­ance at hav­ing ended up in the call cen­tre equiv­a­lent of a land­fill.

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