IT Infrastructure Library
HANG AROUND any technology conference frequented by companies with large technology investments and you’re likely to hear the acronym ITIL sooner rather than later.
ITIL, which is never written in full, means IT Infrastructure Library – an integrated set of best-practice recommendations with common definitions and terminology.
What this means is that when a company has anything to do with technology, including rolling out new technology or dealing with helpdesk queries, there’s a standard set of recommendations about how to go about doing each task.
This is essentially the recipe book for IT departments. Instead of being told to add three cups of flour and 500ml of water, they’re told how to configure a server or what the next step should be when a problem can’t be solved.
While to the ordinary person this is about as interesting as watching paint dry, to companies that have large IT investments, it can mean big savings on the cost of maintaining systems and rolling out new technology.
In the past, each IT department would have to work out the best way of doing almost everything. This could be done by bringing in a consultant or by trial and error. What ITIL gives these companies is a starting point that is already world class. Even if the IT department chooses not to use the ITIL, the ability to compare it to the process being used is invaluable.