READY, STEADY, GO
PICK ’N PAY GO BANKING positions itself at the budget end of the established market. Someone was nice enough to send me some information on the company, so I thought it was time to put the company’s promises to the test.
This is one company that clearly wants you to remember that the call is being recorded, as you’re told that when you first go through as well as before you’re transferred to an agent.
There’s a slight glitch in the interactive voice response as, not pressing any buttons, you’re told that you’ll be transferred to an agent but then you’re dropped back into the options menu instead.
However, that’s a minor gripe and the options are given in a friendly tone, setting the potential customer at ease.
After being connected to an agent and asking a few basic questions, the information was provided in a way that made me think that she wasn’t reading from a script, reinforcing the friendly image of Go Banking.
Though she almost forgot one or two things, those were easily forgiven for a friendly voice on the other end of the line.