YOU’D THINK THAT when a company is alerted to a problem it would be smart enough to do something about it. But apparently Standard Bank Homeloans’ credit division doesn’t follow that route.
A colleague received an SMS from Standard Bank Homeloans asking him to call a number about a query on his account and he even called the main Homeloans division to confirm the number because the SMS looked somewhat suspect.
When calling the number by SMS the voice system doesn’t identify the company. All it does is present two options: the first leads to a dead line and the second informs you that they’re very busy and offers the option of leaving a message.
Googling the number found a very similar complaint on SA website hellopeter.com from August last year. The bank responded thus: “This matter will be forwarded to the relevant business unit and we will revert to you as soon as possible.” That means the bank has been aware of the problem for seven months and has done nothing about it.
The fact that the bank continues to direct customers to a number that’s clearly not been tested is even worse.