SOMETHING WENT WRONG
with my Internet access and I had occasion to call TelkomInternet’s support desk. The one thing that’s always important to remember about technical support contact centres is that you need patience.
This experience proved that point adequately.
Once I’d gone through the obligatory menu system – which for once was completely innocuous, as opposed to many others that are actively annoying – I had to hold well over seven minutes to speak to a consultant. Once I’d explained my problem I was put on hold for another minute, with no hold music or background noise or even a reassuring beep to tell me I was still connected. When the agent did return, all I was given was an email address to send my complaint to.
That would normally be an invitation to a world of pain and suffering but I received a comprehensive reply in around 24 hours.
Though it wasn’t what I wanted to hear, the fact that it was resolved quickly was enough to placate me.