Busi­ness con­ti­nu­ity

Finweek English Edition - - Communication & Technology - BENE­DICT KELLY

THE CON­CEPT OF dis­as­ter re­cov­ery has been around for a long time. Ex­tended to the world of busi­ness, the con­cept means that if some­thing should go wrong you want to have the pieces in place to make sure you can get back up and run­ning as quickly as pos­si­ble.

In more re­cent times the con­cept of dis­as­ter re­cov­ery has been re­placed in the tech­nol­ogy field with the con­cept of busi­ness con­ti­nu­ity, which is fo­cused on en­sur­ing that – short of the world com­ing to an end – the busi­ness will con­tinue to de­liver ser­vices to its cus­tomers no mat­ter what hap­pens. That’s es­pe­cially im­por­tant in this era of In­ter­net ser­vices and con­tact cen­tres, where it’s pos­si­ble for peo­ple and equip­ment to be phys­i­cally lo­cated al­most any­where world­wide.

It will work like this: Imag­ine that your head of­fice is based in Cape Town and a big win­ter storm rolls in and floods the build­ing where your main call cen­tre is lo­cated. Be­cause all your busi­ness comes through that call cen­tre, you can ill af­ford for it to go down for a few days while you find new com­put­ers and get ev­ery­thing work­ing again.

You might have a sec­ond of­fice in a dif­fer­ent city that would keep your busi­ness run­ning no mat­ter what hap­pens. How­ever, more of­ten you’d have a deal with a spe­cial­ist ser­vice provider that would give you the of­fice space and com­put­ers and phone lines to al­low you to con­tinue op­er­at­ing while your pri­mary of­fice is be­ing re­paired.

The same prin­ci­ple ap­plies to com­puter ser­vices, where you have a fa­cil­ity that’s not in ev­ery­day use but which can be brought into op­er­a­tion at a mo­ment’s no­tice.

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