THE CONCEPT OF disaster recovery has been around for a long time. Extended to the world of business, the concept means that if something should go wrong you want to have the pieces in place to make sure you can get back up and running as quickly as possible.
In more recent times the concept of disaster recovery has been replaced in the technology field with the concept of business continuity, which is focused on ensuring that – short of the world coming to an end – the business will continue to deliver services to its customers no matter what happens. That’s especially important in this era of Internet services and contact centres, where it’s possible for people and equipment to be physically located almost anywhere worldwide.
It will work like this: Imagine that your head office is based in Cape Town and a big winter storm rolls in and floods the building where your main call centre is located. Because all your business comes through that call centre, you can ill afford for it to go down for a few days while you find new computers and get everything working again.
You might have a second office in a different city that would keep your business running no matter what happens. However, more often you’d have a deal with a specialist service provider that would give you the office space and computers and phone lines to allow you to continue operating while your primary office is being repaired.
The same principle applies to computer services, where you have a facility that’s not in everyday use but which can be brought into operation at a moment’s notice.