KEY FIND­INGS FROM OUR 2008 RE­PORT IN­CLUDE:

Finweek English Edition - - Cover -

De­spite mount­ing pres­sure on banks to re­duce fees, all in­creased their charges be­tween 2007 and 2008 – some by twice the in­fla­tion rate. Absa im­ple­mented the big­gest year-on-year price in­creases. Stan­dard Bank saw the big­gest in­crease over four years on its pack­age op­tions, bring­ing it more in line with its com­peti­tors. Bank lit­er­a­ture re­mains un­clear or in­com­plete. Bank call cen­tres pro­vided in­con­sis­tent and some­times in­cor­rect in­for­ma­tion, es­pe­cially re­gard­ing over­drafts, garage and credit card trans­ac­tions. Gen­er­ally, con­sul­tants are in­ad­e­quately trained.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.